Elisa Garcia
San Antonio,TX
Summary
Well-coordinated Office Manager handles diverse office tasks while leading administrative teams to meet demanding performance targets.
Strong ability to communicate efficiently in English and Spanish.
Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.
Overview
10
10
years of professional experience
Work History
Corporate Office Manager
OIS Investments Inc./TTT/ Covid Testing Station
San Antonio, Texas
04.2021 - 07.2024
- Developed and implemented office policies and procedures to ensure smooth operations.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Organized and maintained filing systems for personnel records, documents, and other confidential information.
- Assisted with onboarding process for new employees by preparing orientation packets and scheduling training sessions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided administrative support to executive management team by completing assigned tasks in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed office supplies and equipment inventory, ordering new materials as needed.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Office Manager
Trinity Roofing and Restoration, LLC.
San Antonio, TX
08.2019 - 09.2020
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Monitored office inventory to maintain adequate supply levels and order products.
- Communicated on a daily basis with the suppliers for our roofing material, to submit orders, coordinate material delivery, and to keep our account in good standing.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Updated employee paperwork and records.
- Communicated with homeowners/ businesses to schedule appointments and address billing questions.
- Prepared proposals for business services to customers/ businesses.
- Elevated customer satisfaction ratings by resolving client issues effectively.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed daily operations within the office by supporting continuous delivery of excellent services and care.
- Managed several crews at a time including roofing crews, subcontractors for interior and exterior work as well as gutter crews.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Wrote professional business correspondence to maintain strong line of communications.
- Communicated with insurance companies on a daily basis to submit, supplements, submit Certificates of Completion, and to get updates on the release of funds.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Planned and executed successful corporate meetings, lunches and special events for groups of up to 50ppl.
Office Manager
Admiral Property & Restoration
San Antonio, TX
12.2018 - 08.2019
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Monitored office inventory to maintain adequate supply levels and order products.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Proactively identified and solved complex problems that impact management and business direction
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Updated employee paperwork and records.
- Communicated with homeowners/ business owners to resolve inquires, schedule appointments and address billing questions.
- Prepared proposals for homeowners/ business owners for business services.
- Elevated customer satisfaction ratings by resolving client issues effectively.
- Drafted forms, contracts and other resources for the business.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed daily operations within the office by supporting continuous delivery of excellent services and care.
- Communicated on a daily basis with the suppliers for our roofing material, to submit orders, coordinate material deliveries, and keep our account in good standing.
- Managed several crews at a time including roofing crews, subcontractors for interior and exterior work as well as gutter crews.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Prioritized project components and organized proposals.
- Wrote professional business correspondence to maintain strong line of communications.
- Managed office inventory and placed new supply orders.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Planned for major business changes, including system conversions and office moves.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Communicated with insurance companies on a daily basis to submit supplements, submit certificates of completion and to get updates on the release of funds.
Assistant Office Manager
Admiral Property and Restoration
San Antonio, TX
12.2014 - 12.2018
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Maintained clean and presentable front office for maximum appeal to customers and potential clients.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Communicated with Insurance companies on a daily basis to submit supplements, submit certificates of completion and to get updates on the release of funds.
- Communicated with homeowners/business owners on a daily basis to answer any questions or concerns.
- Scheduled spaces and catering for special office and client meetings.
Education
High School Diploma -
William Howard Taft High School
San Antonio, TX12.2007
Skills
- Budgetary Planning
- Proposal writing
- Banking operations
- Event coordination
- Accounts payable and receivable
- Workforce Management
- Expense reporting
- Project management
- Customer relations
- Report writing
- Data entry
- File and data retrieval systems
- Scheduling and calendar management
- Billing
- Invoicing and billing
- Microsoft office
- Human resources
- Document management
- Meeting coordination
- Office administration
- Excellent communication
- Hiring and training
- Staff management
- Shift scheduling
- Team leadership
- Professional demeanor
- Staff training
Timeline
Corporate Office Manager
OIS Investments Inc./TTT/ Covid Testing Station
04.2021 - 07.2024
Office Manager
Trinity Roofing and Restoration, LLC.
08.2019 - 09.2020
Office Manager
Admiral Property & Restoration
12.2018 - 08.2019
Assistant Office Manager
Admiral Property and Restoration
12.2014 - 12.2018
High School Diploma -
William Howard Taft High School