Elisa Gibson
Tampa,FL
Summary
A professional in health and life insurance with strong organizational and communication skills. Proven ability to build client relationships and deliver tailored insurance solutions. Focused on team collaboration and adaptable to changing demands. Skilled in needs analysis, policy advising, and claims management. Dependable and driven to achieve results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health & Life Insurance Agent
Accuquote Life Insurance
Kissimmee, FL
12.2022 - Current
- - Built customized protection plans by evaluating client needs and presenting tailored quotes.
- - Conducted needs assessments to create persuasive sales presentations.
- - Closed multiple daily policies through effective objection handling and personalized engagement.
- - Fielded inbound sales inquiries and converted leads into active policyholders.
Medicare Sales Representative
GoHealth
Kissimmee, FL
02.2021 - 12.2021
- - Promoted Medicare Advantage and Supplement plans through phone-based consultations.
- - Educated policyholders on plan options and guided them through enrollment.
- - Maintained up-to-date client records and ensured policy accuracy using CMS and Broker platforms.
- - Prospected and built new client base through referral networks.
Sales Retention Specialist
Spectrum
Auburndale, FL
09.2016 - 07.2020
- - Retained and upsold services to existing clients through personalized solutions.
- - Demonstrated product features and promotions to drive customer retention.
- - Consistently met sales goals and exceeded retention targets.
- - Strengthened customer loyalty and resolved account concerns efficiently.
Education
High School Diploma - Equivalent
Skills
- - Insurance Sales Strategy (Life, Health, Medicare)
- Client-focused selling techniques
- - Cross-Selling & Upselling
- Skilled in CRM and content management systems
- Customer service operations
- - Relationship Management
- Knowledge of FFM and CMS regulations
- - Computer Proficiency
Certification
- - 2-15 Life, Health & Variable Annuities License (Active in 20+ states)
- - Current FFM Certification
- - Current AHIP Certification
References
Available upon request
Timeline
Health & Life Insurance Agent
Accuquote Life Insurance
12.2022 - Current
Medicare Sales Representative
GoHealth
02.2021 - 12.2021
Sales Retention Specialist
Spectrum
09.2016 - 07.2020