Sonya Linley
Rome,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Life/Health Insurance Agent
The Assurance Group Inc
Rome Ga
03.2020 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales
Sales Associate
Ross Dress For Less
Rome Ga
09.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Prepared large cash deposits with zero discrepancies.
Patient Account Representative
Advance Rehab
Rome, GA
07.2018 - 08.2019
- Achieved monthly “million $ goal” in collaboration with team members in processing medical claims
- Processed patient payments and input medical insurance information.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Utilized computer programs to create invoices, letters and other documents
Claims Representative
Harbin Clinic
Rome Ga
11.2015 - 06.2018
- Interviewed peers and presented findings for a “Lean Six project” as to how to efficiently reduce claims’ processing time within department.
- Individually increased insurance income by 25%.
- Continuously achieved goal of processing 130 claims per week
- Corresponded with insurance providers to ensure efficient processing time of claims and refunds.
Education
AAPC Certified in Medical Coding - Diploma in Medical Coding
Georgia Northwestern Technical College
Rome Ga2015
B.S - Business Administration
Shorter University
2014
A.A.S - Surgical Technology
High Tech Institute
2003
Skills
- Process private insurance claims, Medicaid, Medicare, and workers comp
- Electronic records maintenance
- Client Prospecting
- Underwriter Collaboration
- Insurance Coverage Verification
- Health Insurance Industry Knowledge
- Financial Needs Assessment
- Life Insurance Sales
- Administrative Support
- Office Operations
- Client Rapport-Building
- Detailed Documentation
Timeline
Life/Health Insurance Agent
The Assurance Group Inc
03.2020 - Current
Sales Associate
Ross Dress For Less
09.2018 - Current
Patient Account Representative
Advance Rehab
07.2018 - 08.2019
Claims Representative
Harbin Clinic
11.2015 - 06.2018
AAPC Certified in Medical Coding - Diploma in Medical Coding
Georgia Northwestern Technical College
B.S - Business Administration
Shorter University
A.A.S - Surgical Technology
High Tech Institute