Elisa Gonzalez-Delgado
LaBelle,FL
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
DmD Ventures
Fort Myers, FL
05.2025 - 07.2025
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed order accuracy and timely delivery of food and beverages to tables.
- Collaborated with kitchen staff to streamline service and enhance menu offerings.
- Assisted in training new servers on restaurant protocols and service standards.
Host
Dmd Ventures
Fort Myers, FL
04.2025 - 05.2025
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed waitlists and reservations, optimizing table turnover and customer satisfaction.
- Collaborated with kitchen staff to communicate guest needs and special requests efficiently.
- Assisted in training new hosts on operational procedures and customer service standards.
Game Day Staff Member
I9 Sports
Cape Coral, FL
08.2024 - 12.2024
- Aided in crowd control measures to maintain an orderly atmosphere throughout the venue.
- Increased overall customer satisfaction by proactively addressing guest inquiries and concerns in a timely manner.
- Demonstrated flexibility in adapting to various game day roles, showcasing versatility and commitment to team success.
- Provided information on promotions, schedules, and upcoming events to enhance guest awareness and excitement.
- Assisted in setting up game day events, ensuring a smooth start to each match or event.
Front Counter Associate
Atlantic Dry Cleaners
Key Largo, FL, USA
02.2022 - 05.2023
- Welcomed customers.
- Addressed and resolved customer complaints promptly.
- Recorded and organized customer transaction information in company systems.
- Tagged and organized garments for cleaning and alterations.
- Processed payments accurately.
Bartender
DmD Ventures
Fort Myers, FL
07.2025 - Current
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Provided exceptional customer service, enhancing guest satisfaction through attentive interactions.
- Collaborated with team members to streamline service processes during peak hours, improving workflow efficiency.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Education -
Labelle High School
LaBelle, FL02.2025
Skills
- Bilingual
- Customer service
- Critical thinking
- Adaptability
- Flexibility
- Cleaning and maintenance
- Event management
- Equipment setup
- Attention to detail
- Multitasking Abilities
- Excellent communication
Certification
SafeStaff Alcohol Vendor Certificate
SafeStaff Food Safety & Handling
Languages
Spanish
Native or Bilingual
Timeline
Bartender
DmD Ventures
07.2025 - Current
Server
DmD Ventures
05.2025 - 07.2025
Host
Dmd Ventures
04.2025 - 05.2025
Game Day Staff Member
I9 Sports
08.2024 - 12.2024
Front Counter Associate
Atlantic Dry Cleaners
02.2022 - 05.2023
High School Education -
Labelle High School