Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elisa Gorish

Hamilton

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server/Bartender

The Cheesecake Factory
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Operations Support Technician

The Cheesecake Factory
05.2022 - 07.2023
  • Conducted regular audits for quality assurance, ensuring compliance with industry standards and regulations.
  • Contributed to a positive work environment through active participation in team meetings, trainings, and initiatives.
  • Enhanced team productivity by providing ongoing technical support and training for staff members.
  • Resolved complex issues quickly by applying analytical skills and practical problem-solving techniques.
  • Improved data accuracy through meticulous record-keeping and database management.
  • Developed comprehensive documentation for operational procedures, increasing efficiency and reducing errors.
  • Reviewed processing errors and helped track down root causes.
  • Coordinated with vendors on invoice management and resolving outstanding issues.
  • Reviewed reports for anticipated numbers, identified variances and made corrections.

Server/Food Runner

Chickie's and Pete's
06.2020 - 06.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Education

Associate of Science - Nursing

Mercer County Community College
Trenton, NJ
05-2026

High School Diploma -

Allentown High School
Allentown, NJ
06-2021

Skills

  • Strong work ethic
  • Guest engagement
  • Memory retention
  • Team collaboration
  • Task prioritization
  • Multitasking Abilities

Timeline

Operations Support Technician

The Cheesecake Factory
05.2022 - 07.2023

Server/Bartender

The Cheesecake Factory
06.2021 - Current

Server/Food Runner

Chickie's and Pete's
06.2020 - 06.2021

Associate of Science - Nursing

Mercer County Community College

High School Diploma -

Allentown High School

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