Elisa Hinojosa
Selma,CA
Summary
Proven track record in enhancing student and customer experiences, notably at Recruitment Alley, where I revamped the Paramedical Nursing curriculum and increased practical skills through hands-on training. Skilled in mentoring and safe food handling, I excel in creating impactful learning environments and improving service efficiency, leading to significant client satisfaction and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Paramedical Nursing Tutor
Recruitment Alley
10.2023 - Current
- Enhanced student comprehension by incorporating real-life scenarios and case studies into lesson plans.
- Improved course content by collaborating with colleagues to review and revise Paramedical Nursing curriculum.
- Increased students'' practical skills by conducting hands-on training sessions in a clinical setting.
- Promoted critical thinking among students through interactive group discussions and problem-solving exercises.
Cocktail Server
Cattlemens Restaurants Inc.
05.2022 - 09.2022
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Improved inventory management by consistently tracking stock levels and communicating shortages to supervisors in a timely manner.
Cashier Specialist
Taco Bell
01.2016 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Streamlined the checkout process for improved customer experience and faster service.
- Assisted in reducing wait times by consistently maintaining a clean and organized work area.
- Supported inventory management with timely shelf restocking and product rotation tasks.
- Ensured accurate cash handling through diligent use of registers, calculators, and other tools for financial transactions.
Education
Associate of Arts - Psychology
Fresno City College
Fresno, CA05.2020
High School Diploma -
Selma High School
Selma, CA06.2016
Skills
Craft beer knowledge
Safe Food Handling
Food Running
Food station setup
Product Upselling
Stock replenishment
Languages
Spanish
Native or Bilingual
Timeline
Paramedical Nursing Tutor
Recruitment Alley
10.2023 - Current
Cocktail Server
Cattlemens Restaurants Inc.
05.2022 - 09.2022
Cashier Specialist
Taco Bell
01.2016 - 05.2018
Associate of Arts - Psychology
Fresno City College
High School Diploma -
Selma High School
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