Elisa Johnson
Pittsburg,CA
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
14
14
years of professional experience
Work History
LICENSED COSMETOLOGIST
Ultimate Weave
Pittsburg, CA
01.2011 - Current
- Greeted customers warmly upon arrival and provided refreshments if requested.
- Assisted in the development of new treatments by researching the latest trends in cosmetology.
- Responded to customer inquiries by phone, email, and in person.
- Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
- Ensured that all necessary supplies were stocked before beginning any given service.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Performed administrative tasks related to managing customer accounts and payment processing.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Washed, conditioned, cut, and styled hair for many daily clients and maintain high levels of customer satisfaction.
- Met with customers to discuss style preferences and special requirements before treatment.
- Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
- Maintained a professional appearance at all times while working with clients both inside and outside the salon environment.
- Created an inviting atmosphere for all customers by providing friendly customer service.
LICENSED COSMETOLOGIST
I Brow Kandy
Pittsburg, CA
03.2018 - 12.2023
- Sterilize equipment and clean work areas.
- Conducted regular maintenance checks on tattoo machines to ensure proper functioning.
- Kept abreast of new trends and techniques in the industry by attending seminars and workshops.
- Keep records of client needs, preferences, and the services provided.
- Operate cash registers to receive payments from patrons.
- Schedule a client appointment.
- Update and maintain customer information records, such as beauty services provided.
- Adhered to health regulations and standards when performing tattoo services.
- Ensured that all tools were properly sanitized before each procedure was performed.
- Performed tattoo procedures, including outlining, shading, coloring, and lettering.
- Maintained a positive relationship with customers by providing excellent customer service skills.
- Scheduled appointments and managed client records in computer database system.
- Kept patient health and personal information private and confidential.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Cosmetologist - Hair/skin
Paris Beauty College
Concord, CA06.2006
High School Diploma -
Ygnacio High School
Concord, CA06.2004
Psychology
Los Medanos College
Pittsburg, CASkills
- Client relations
- Telephone etiquette
- Calendar management
- Attention to detail
- Customer service
- Social skills
- Scheduling appointments
- Clear communication
References
References available upon request
Timeline
LICENSED COSMETOLOGIST
I Brow Kandy
03.2018 - 12.2023
LICENSED COSMETOLOGIST
Ultimate Weave
01.2011 - Current
Cosmetologist - Hair/skin
Paris Beauty College
High School Diploma -
Ygnacio High School
Psychology
Los Medanos College
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