Elisa Madera

Compose and deliver employment offer letters. Conduct employee background, drug tests, and reference checks per established procedures. Complete the new hire set up checklist for all new employees, setting up new employees in all systems, network, email, software, etc. Complete the termination checklist for all exiting employees. Perform administrative requirements. Monitor worker compensation claims. Conduct exit interviews. Assist management with corrective action conversations, performance conversations, and performance improvement plans.

Respond to crisis situations calls or walk ins. Document calls and make appropriate arrangement for transportation. Foster environment that is sensitive to clients. Assist with administration duties. Ensure appropriate coverage of the front desk and all reception activities are complete and accurate. Track and offer trainings to staff. Troubleshoot Osnium Data system.

Serve as an advocate to all clients by helping them understand their responsibilities within the program(s) they are being served. Respond to crisis situations via call or walk-ins. Contact the building manager/landlord to schedule building maintenance/repairs. Contact and direct appropriate contractors for shelter needs. Maintain agency vehicles. Maintain file system according to agency procedures. Act as back up receptionist.

Gather and input residents demographics and other relevant information data system. Provide crisis intervention and case management. Attend weekly meetings. Collaborate with community partners. (NMCED, VOCA, DVRC, SANE, RRFB) Participate in interviews for shelter advocate candidates. Create shelter schedules, assist on call rotation, support shelter advocates. Assist with monthly MFA, HUD, CYFD and quarterly reports.

Provide crisis intervention and case management. Gather and input residents demographics into Osnium sysem. Assist with grants for shelter. Assisted in creating shelter schedule, and on call rotation. Take crisis and lethality calls. Assist in shelter and house meetings. Assist with Covid-19 testing of shelter residents, staff, and implement necessary action. Collaborate with community partners. Initiated partnership with Mexican Consulate.

Advocate for victims of domestic violence and sexual assault. Take crisis, lethality, Safe House calls. Determine appropriate resources and referrals for each incoming call. Monitor residents progress through weekly goals. Respond to crisis situations in the shelter. Assist in monitor shelter residents and facility. Assist in Covid-19 testing of shelter residents. Provide case management. Complete shelter intake and exit documentation. Support Shelter Coordinator with additional tasks assisgned.