Dedicated Customer Service Representative with a strong focus on resolving inquiries and enhancing customer satisfaction. Proven skills in active listening and data entry, contributing to efficient service delivery and streamlined processes.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Salguero Trucking
Palmdale, CA
03.2020 - 01.2023
Resolved customer inquiries and complaints, ensuring timely and effective solutions.
Processed orders and facilitated shipment tracking for efficient delivery management.
Maintained detailed records of customer interactions in CRM software for accurate reporting.
Collaborated with team members to improve service processes and enhance customer satisfaction.
Caregiver
Quality Homes
Sylmar, CA
02.2015 - 06.2018
Assisted clients with daily living activities, ensuring comfort and safety in home environment.
Developed and implemented personalized care plans tailored to individual client needs.
Monitored client health status and reported changes to healthcare professionals promptly.
Trained new caregivers on best practices for patient care and compliance standards.
Collections Specialist
IQor Inc.
Westlake, CA
02.2009 - 08.2011
Managed high-volume collections, maintaining communication with clients to resolve outstanding balances.
Developed and implemented effective payment plans to facilitate debt recovery processes.
Analyzed account histories and identified patterns to optimize collection strategies.
Trained junior staff on best practices for collections and customer interactions.