Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Elisa Magana

adelanto

Summary

Dedicated Customer Service Representative with a strong focus on resolving inquiries and enhancing customer satisfaction. Proven skills in active listening and data entry, contributing to efficient service delivery and streamlined processes.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Salguero Trucking
Palmdale, CA
03.2020 - 01.2023
  • Resolved customer inquiries and complaints, ensuring timely and effective solutions.
  • Processed orders and facilitated shipment tracking for efficient delivery management.
  • Maintained detailed records of customer interactions in CRM software for accurate reporting.
  • Collaborated with team members to improve service processes and enhance customer satisfaction.

Caregiver

Quality Homes
Sylmar, CA
02.2015 - 06.2018
  • Assisted clients with daily living activities, ensuring comfort and safety in home environment.
  • Developed and implemented personalized care plans tailored to individual client needs.
  • Monitored client health status and reported changes to healthcare professionals promptly.
  • Trained new caregivers on best practices for patient care and compliance standards.

Collections Specialist

IQor Inc.
Westlake, CA
02.2009 - 08.2011
  • Managed high-volume collections, maintaining communication with clients to resolve outstanding balances.
  • Developed and implemented effective payment plans to facilitate debt recovery processes.
  • Analyzed account histories and identified patterns to optimize collection strategies.
  • Trained junior staff on best practices for collections and customer interactions.

Education

High School Diploma -

Goodwill Highschool
Victorville, CA
06-2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Salguero Trucking
03.2020 - 01.2023

Caregiver

Quality Homes
02.2015 - 06.2018

Collections Specialist

IQor Inc.
02.2009 - 08.2011

High School Diploma -

Goodwill Highschool
Elisa Magana