Summary
Overview
Work History
Education
Skills
Accomplishments
Industry Lines
Computer Applications
Leadership Accomplishments
Areas Of Practice
Certification
Timeline
Generic

Elisa Massa

Pompano Beach,FL

Summary

My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. I believe I have what it takes to get the task done, and would appreciate the opportunity to work with your company so I may share my knowledge and skills. It would be a pleasure to interview with you and I look forward to hearing from you soon.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Instructor for D license

Lens Security
11.2022 - Current
  • Instructor for G license
  • Instructor for D license
  • Team Coordinator
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.

Data Entry

Bowes
04.2021 - 08.2022
  • Front desk check in/check out
  • Answering Phones
  • Ensuring excellent customer service
  • Scheduling patients for their exam
  • Streamlined data entry processes for increased efficiency, leading to faster product catalog updates.
  • Monitored data entry processes and worked to improve efficiency and performance.

Supervisor

Botanica
04.2018 - 02.2021
  • Cashier, Sales Associate, Stocker, Inventory Control
  • Hiring and training New employees
  • Prompting Product and sales
  • Maintaining inventory Level

Data Entry

Design your case inc
01.2016 - 05.2018
  • Team Coordinator, providing a leadership role for new trainees
  • Amazon
  • Ebay
  • Excel Listing products online

Call Center

Saveology
05.2015 - 06.2016
  • Helping newly established home owners finding entertainment providers such as cable, phone and security
  • Customer Care/Solutions, Troubleshooting
  • Maximized call center efficiency by identifying opportunities for process improvements and implementing appropriate solutions.
  • Developed and maintained strong partnerships with key stakeholders within the organization, facilitating collaboration on projects aimed at improving call center operations while also supporting broader company goals.

Cashier

Nike Factory
01.2014 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Sales

Web net.
01.2010 - 01.2013
  • Date Entry for education
  • Inbound Sales/ Customer Support Service
  • Providing customers with the best education online school plan

Cashier

Party city
01.2009 - 01.2011
  • Sales Associate, Stocker, Inventory Control
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Business

Atlantic Technical College
Pompano Beach, FL
05-2026

High School Diploma -

NorthEast High School
Fort Lauderdale
05-2009

Skills

  • Leadership
  • Time Management
  • Problem solving
  • Interpersonal communication
  • Adaptability
  • Teamwork
  • Business Management Skills
  • Excel
  • PowerPoint
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable

Accomplishments

  • Security Officer D

Industry Lines

  • Customer Service
  • Business
  • Retail
  • Sales

Computer Applications

  • MS Word
  • MS Access
  • PowerPoint
  • Adobe
  • Mac OS X
  • Excel

Leadership Accomplishments

  • Captain: Varsity Cheerleader
  • Mentoring (urban league)
  • Training and leadership development in team-building, ethics, and professional growth (Student Government)

Areas Of Practice

  • Youth Development Mentor
  • Volunteer: Non Profit Organizations
  • Problem Solving
  • Customer Service/Support
  • Team-Development
  • Business Management Skills
  • Marketing Personal

Certification

  • Pepper Spray Certification - Various State Departments of Justice or Private Providers.

Timeline

Instructor for D license

Lens Security
11.2022 - Current

Data Entry

Bowes
04.2021 - 08.2022

Supervisor

Botanica
04.2018 - 02.2021

Data Entry

Design your case inc
01.2016 - 05.2018

Call Center

Saveology
05.2015 - 06.2016

Cashier

Nike Factory
01.2014 - 02.2015

Sales

Web net.
01.2010 - 01.2013

Cashier

Party city
01.2009 - 01.2011

Business

Atlantic Technical College

High School Diploma -

NorthEast High School

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Elisa Massa