Elisa Mccaughna
Corpus Christi,TX
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction at Black Marlin Bar & Grill through creative mixology and engaging service. Skilled in liquor law compliance and suggestive selling, I boosted beverage sales significantly. Known for building loyal clientele and training staff in high-quality service standards, my approach combines professional appearance with outgoing personality to deliver exceptional guest experiences.
Overview
14
14
years of professional experience
3
3
Certification
Work History
Bartender/server
Black Marlin Bar & Grill
08.2018 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Bar Manager
Holiday inn sandbar
North padre island, Tx
01.2010 - 08.2018
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
AA - Hospitality Management
St Petersburg College
Seminole, FLSkills
- Outgoing Personality
- Hospitality service expertise
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- Food Service
- Classic cocktails
- Creative Mixology
Certification
Food handlers current TABC
Timeline
Bartender/server
Black Marlin Bar & Grill
08.2018 - 02.2024
Bar Manager
Holiday inn sandbar
01.2010 - 08.2018
AA - Hospitality Management
St Petersburg College
Food handlers current TABC
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