Elisa M R
Downey,CA
Overview
8
8
years of professional experience
Work History
General Manager
Days Inn Hotel
06.2020 - Current
- Trained staff on company procedures, equipment, and regulations
- Managed payroll and employee evaluations
- Inventory control and management
- Oversaw the implementation of operational changes to optimize profit and guest satisfaction
- Ensured all operations and infrastructure were in accordance with state, local, and ADA regulations
- Directly in charge of reducing operating costs and increase of revenue
- Analyzed company's pricing strategies to properly reflect competitor market and demand forecast
Front Desk Receptionist
Days Inn Hotel
11.2019 - 06.2020
- Handled guest check-in and check-out process
- Addressed over-the-phone and in-person inquiries
- Customer incident resolution to maximize guest satisfaction
- Collected guest fees
- Organized hotel and guest record-keeping
Shipping and Receiving Coordinator
Asendia USA
07.2017 - 09.2019
- Prepared orders for shipment, ensuring proper packaging of goods based on country and airline standards
- Coordinated flight scheduling and pick-up
- Maintained updated logs of shipments for package-tracking
Education
High School Diploma -
Alhambra High School
Alhambra05-2016
Skills
- Sales and revenue management
- Team training and evaluation
- Payroll
- Inventory control
- Budget development
- Operations oversight
- Data entry
- Customer relations
- Conflict mediation and resolution
- English and Spanish fluency
Program Experience
- Microsoft Word
- Excel
- OneDrive
- PowerPoint
- Medallia
Languages
English
Spanish
Timeline
General Manager
Days Inn Hotel
06.2020 - Current
Front Desk Receptionist
Days Inn Hotel
11.2019 - 06.2020
Shipping and Receiving Coordinator
Asendia USA
07.2017 - 09.2019
High School Diploma -
Alhambra High School
Similar Profiles
KINGSLEY KUKUKINGSLEY KUKU
Room Attendant at Days Inn HotelRoom Attendant at Days Inn Hotel
Charity PutmanCharity Putman
General Manager at Days Inn HotelGeneral Manager at Days Inn Hotel
ROCHAE DAVIDSONROCHAE DAVIDSON
Receptionist at Days Inn HotelReceptionist at Days Inn Hotel
Keessence CanoKeessence Cano
Housekeeping Supervisor at Days Inn HotelHousekeeping Supervisor at Days Inn Hotel
La Shana AveryLa Shana Avery
Front Desk Receptionist at LATTC-DPSS/GAIN RegionalFront Desk Receptionist at LATTC-DPSS/GAIN Regional