Elisa M R
Downey,CA
Overview
8
8
years of professional experience
Work History
General Manager
Days Inn Hotel
06.2020 - Current
- Trained staff on company procedures, equipment, and regulations
- Managed payroll and employee evaluations
- Inventory control and management
- Oversaw the implementation of operational changes to optimize profit and guest satisfaction
- Ensured all operations and infrastructure were in accordance with state, local, and ADA regulations
- Directly in charge of reducing operating costs and increase of revenue
- Analyzed company's pricing strategies to properly reflect competitor market and demand forecast
Front Desk Receptionist
Days Inn Hotel
11.2019 - 06.2020
- Handled guest check-in and check-out process
- Addressed over-the-phone and in-person inquiries
- Customer incident resolution to maximize guest satisfaction
- Collected guest fees
- Organized hotel and guest record-keeping
Shipping and Receiving Coordinator
Asendia USA
07.2017 - 09.2019
- Prepared orders for shipment, ensuring proper packaging of goods based on country and airline standards
- Coordinated flight scheduling and pick-up
- Maintained updated logs of shipments for package-tracking
Education
High School Diploma -
Alhambra High School
Alhambra05-2016
Skills
- Sales and revenue management
- Team training and evaluation
- Payroll
- Inventory control
- Budget development
- Operations oversight
- Data entry
- Customer relations
- Conflict mediation and resolution
- English and Spanish fluency
Program Experience
- Microsoft Word
- Excel
- OneDrive
- PowerPoint
- Medallia
Languages
English
Spanish
Timeline
General Manager
Days Inn Hotel
06.2020 - Current
Front Desk Receptionist
Days Inn Hotel
11.2019 - 06.2020
Shipping and Receiving Coordinator
Asendia USA
07.2017 - 09.2019
High School Diploma -
Alhambra High School