Hi, I’m
Elisa Owen
Team Player
Coats,NC
I Can Do All Things Through Christ Which Strengthen Me.
Philippians 4:13
Summary
Knowledgeable and dedicated professional with extensive experience in the Travel, Accounting, and Information technology industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To go above and beyond to show all my skills as well as learning new skills in a growth environment.
Overview
29
years of professional experience
Work History
DisabledCoats, NC
Health Break
07.2014 - Current
Job overview
- Disabled due to renal failure
- Was on Home dialysis from September 2012 - October 2020
- Continued to work at Golden Corral Corporation from September 2012-July 2014 while disabled
- Worked with HR Block seasonally from November 2016 - March 202 while disabled
HR BlockRaleigh, Angier, Fuquay-Varina, NC
Customer Service Professional/Tax Preparer Assistant
11.2016 - 03.2020
Job overview
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Prepared simple returns
- Started tax returns for Tax Preparer when tax preparer was finishing up with previous client.
- Greeted Clients when arriving
- Checked clients out once their tax return was complete.
- Maintained Cash drawer every evening to make sure it was balanced and ready for next day services.
Golden Corral CorporationRaleigh, NC
Information Technology Coordinator
01.1998 - 07.2014
Job overview
- Phone Coordinator
- Managed and assisted installation of PBX system hardware and software for corporation with Phone company.
- Saved corporation money by learning to install and maintain telephone wires for corporation.
- Maintained PBX system and voicemail for in-house and field personnel.
- Managed incoming and outgoing telephones for in-house personnel using PBX software.
- Coordinated new telephone service for Corporate store locations by communication with Construction crew and Telephone companies.
- Managed corporate cellphones for in-house and field personnel.
- Managed incoming and outgoing personnel using Microsoft Exchange.
- Performed system administration duties by monitoring and modifying in-house profiles and resetting passwords.
- Troubleshooted computer hardware and software issues for Corporate personnel as well as Corporate and Franchise store locations.
- Reconciled and troubleshooted credit card batches for Corporate and Franchise locations.
- Managed billing of computer hardware and software for Franchise locations.
- Back-up receptionist for Corporation
- Administrative assistant to Director of Information Technology.
Golden Corral CorporationRaleigh, NC
Payroll Accountant
06.1997 - 01.1998
Job overview
- Prepared payroll for sister company, Ragazzi's.
- Maintained integrity of general ledger and chart of accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Upheld strict confidentiality protocols with client details and tax return information.
- Prepared corporate taxes Nationwide on state and federal platforms.
Education
TAI Travel AcademyRaleigh, NC
Travel Agent Certification from Travel Industry
02.1990
University Overview
- Relevant Coursework: Travel Agent software and Geography
- Memorized three letter airport codes worldwide
- Graduated at top of class which led to a position with the Travel Agency instructing the course.
Jesse O. Sanderson HighscoolRaleigh
High School Diploma
06.1989
University Overview
- Played clarinet and baritone for Highschool Band
- Swim team
- Manager of Softball team
- Belonged to the club SADD
Skills
- Administrative Support
- PC Anywhere
- Service Quality
- Critical Thinking
- Customer Service
- Corporate Accounting
- POS Systems and Ordering Platforms
- Microsoft Windows
- New Installations
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Written Communication
- Microsoft Outlook
- Travel and Accommodations Explanation
- Microsoft Excel
- Travel Planning
- Microsoft Office
- Tour and Travel Quotes
- Sensitive Information Handling
- Time Management
- Travel Research
- Executive Travel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Professional/Tax Preparer Assistant
HR Block
11.2016 - 03.2020
Health Break
Disabled
07.2014 - Current
Information Technology Coordinator
Golden Corral Corporation
01.1998 - 07.2014
Payroll Accountant
Golden Corral Corporation
06.1997 - 01.1998
TAI Travel Academy
Travel Agent Certification from Travel Industry
Jesse O. Sanderson Highscool
High School Diploma
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