Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic

Elisa Rhodes

Senior Leave Management Specialist
Rogers,United States

Summary

Team Leader experienced in directing activities in a professional setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Overview

11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Senior Leave Management Specialist

Arvest Bank Operations
Lowell, AR
01.2014 - Current
  • Successfully serving as de facto team lead since March 2021
  • Actively participate in monthly HR Tech meetings and frequently collaborate with HR partners regarding best practices relating to leaves.
  • Provide guidance and direction to Leave Team for decisions impacting leave that require higher-level interpretation of regulation and policy.
  • Make decisions as needed for complex leave issues that require risk analysis and regulatory interpretation in absence of Leave Admin. Supervisor.
  • Train/mentor other leave administration team members.

Leave Administrative Assistant

Arvest Bank Operations
Lowell, AR
07.2013 - 01.2014
  • Accurately tracked/administered leave usage and exhaustion for over 100 eligible associates requesting parental leave.
  • Performed timely and accurate communication with Local HR and Payroll Coordinators.
  • Ensured files were maintained in compliance DOL's recordkeeping requirements for FMLA.

Payroll Clerk

Arvest Bank Operations
Lowell, AR
12.2011 - 11.2012
  • Accurately assisted Management/HR personnel with Kronos edits and adjustments.
  • Performed payroll data entry and processing for 6,000 employees to comply with predetermined company guidelines
  • Assisted Leave Admin. Team by completing Self, Family, and Maternity/Paternity FMLA Packets which included checking FMLA eligibility in Lawson.

FSR/Teller

Arvest Bank Group Inc.
Bentonville, AR
01.2011 - 09.2011
  • Provided assistance to customers with daily banking needs while successfully maintaining a balanced drawer.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service

Customer Service Rep.

Arvest Bank Group Inc.
Fayetteville, AR
03.2010 - 01.2011
  • Answered average of 15 calls per hour addressing customer inquiries, solving problems and providing product information.
  • Responded proactively and positively to rapid change

Education

High School Diploma -

Bentonville High School
Bentonville, AR
08.2016 - 05.2017

Skills

    Customer service

Self-motivated professional

Interpersonal Communication

Organization and Time management

Accomplishments

  • Collaborated with a team of more than 50 internal and external individuals in the development of Absence Management for Global HR.
  • I have been selected twice over the last 6 years to participate in a round table discussion with Kevin Sabin.
  • I was recently selected to participate in a mentor circle with Kevin Sabin and 4 other Arvest associates.

Software

Connect

WFM

On-Premise Connect Financials

Certification

Certified in FMLA/ADA

Interests

Leadership

Diversity, Equity and Inclusion

Timeline

High School Diploma -

Bentonville High School
08.2016 - 05.2017

Certified in FMLA/ADA

09-2014

Senior Leave Management Specialist

Arvest Bank Operations
01.2014 - Current

Leave Administrative Assistant

Arvest Bank Operations
07.2013 - 01.2014

Payroll Clerk

Arvest Bank Operations
12.2011 - 11.2012

FSR/Teller

Arvest Bank Group Inc.
01.2011 - 09.2011

Customer Service Rep.

Arvest Bank Group Inc.
03.2010 - 01.2011
Elisa RhodesSenior Leave Management Specialist