HR, Leave Management and ADA Specialist
BlueCross BlueShield of Tennessee
2022 - 2025
- Processed Medical Accommodation requests in their entirety under ADA by performing the interactive process with the employee, management, business partners, and our legal team.
- Provides beginning-to-end case management by serving as a subject matter expert on the accommodation process, including administration of the interactive process by understanding associate’s medical restrictions, need for a reasonable accommodation and developing potential solutions.
- Conducted regular audits to maintain compliance with all company policies and procedures and industry regulations regarding disability, leave, and medical accommodations under ADA.
- Supported associates that have questions about leaves and accommodations or need help understanding how to navigate the process.
- Served as a consultant on applicant accommodations to hiring managers, HR partners or talent acquisition.
- Consulted with leaders on accommodation requirements and decisions, including terminations and posting / backfilling roles.
- Collaborated with cross-functional teams to streamline operational processes and enhance workflow efficiency.
- Developed training materials to support onboarding of new team members, ensuring consistency in procedures.
- Assisted in project management tasks, tracking progress and identifying areas for improvement.
