Summary
Overview
Work History
Education
Skills
Communication Skills
Languages
Timeline
Generic

Elisa Santiago

Methuen,MA

Summary


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Animal Care Technology

Charles River Laboratories
12.2019 - Current
  • Company Overview: Animal Care Technology Gems- Charles River Labs
  • I am currently working at shipping and receiving in Gems, pulling shipments, organizing the daily tasks, printer labels, verifying all the health conditions of the animals
  • Make sure that the animals are correct following identification, tattoos, rapid tags
  • I provide technical assistance to project managers as required to resolve customer requests and inquiries in each shipping and receiving effectively
  • I am being part of the Animal welfare team focus on shipping/receiving
  • Helping and organizing the logistics of transporting animals as needed and preparing documentation upon departing and arrival
  • Animal Care Technology Gems- Charles River Labs
  • Communication: I communicate effectively with technicians, project managers, supervisors, managers to provide and guarantee the necessary of each shipment and receiving
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Order Fulfillment Associate

Target
01.2018 - 12.2019
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
  • Processed daily orders through multi-carrier manifest system.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Followed procedures at all times for personal and team safety.
  • Pulled orders quickly to maintain demanding productivity goals.

Animal Care Technician

Kelly Services
09.2019 - 12.2019
  • Company Overview: Kelly Services- Charles River Labs
  • Kelly Services- Charles River Labs
  • Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.

Customer Service Cashier

Vimenca, Western Union
08.2014 - 03.2016
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Customer Service Representative

Claro Dominicana
02.2012 - 06.2014
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.

Customer Service Representative

Empresa Distribuidora De Electricidad Del Este EDEESTE
06.2009 - 11.2011
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Liceo Dr. Julio Abreu Cuello
Monte Plata, Dominican Republic

Skills

  • Shipping and Receiving Tech
  • Problem-solving
  • Detail-oriented
  • Proficient in record-keeping and documentation
  • Task prioritization
  • Customer service
  • Data entry
  • Flexible and adaptable
  • Analytical thinking

Communication Skills

I communicate effectively with technicians, project managers, supervisors, and managers to provide and guarantee the necessary details of each shipment and receiving.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Animal Care Technology

Charles River Laboratories
12.2019 - Current

Animal Care Technician

Kelly Services
09.2019 - 12.2019

Order Fulfillment Associate

Target
01.2018 - 12.2019

Customer Service Cashier

Vimenca, Western Union
08.2014 - 03.2016

Customer Service Representative

Claro Dominicana
02.2012 - 06.2014

Customer Service Representative

Empresa Distribuidora De Electricidad Del Este EDEESTE
06.2009 - 11.2011

High School Diploma -

Liceo Dr. Julio Abreu Cuello

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Elisa Santiago