Ryan Monte
Chicago,IL
Summary
With a strong background in customer service and expertise in various technological and computing skills, seeking to contribute to the success of a dynamic organization. Skilled in handling POS systems, CRM / ERP, and other relevant software with a deep knowledge of consumer technology. Committed to providing excellent service to enhance the customer experience and drive growth. Excited to join a team using skills and experience to make a valuable contribution to organization's success while continuing to develop professional skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
E-commerce Manager; Technology Coordinator
Applied Ergonomics
07.2021 - Current
- Technology Coordinator responsibilities include data migration between legacy ERP and CRM systems to their replacements, managing API and plugin integrations for the various technology platforms in use, creating SOPs for the use of new platforms being implemented, and tailoring the UX of various platforms based on feedback from the staff using them.
- E-commerce Manager responsibilities include managing, processing and fulfilling web order sales.
- Fulfill requests for quotes and proposals, and made sales made through phone or email inquiries.
- Manage small warehouse, including inventory tracking, receiving truckloads of product, and stock ordering.
- Manage inventory control processes for seamless order fulfillment and customer satisfaction.
- Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Built relationships with customers to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Department Associate; Fulfillment Coordinator
Chalet Nursery
06.2018 - 12.2020
- Department associate responsibilities included retail sales using extensive product knowledge, customer service, and interaction including product education and recommendations
- Cross-trained for other positions such as cashier, floor greeter, warehouse inventory management
- Coordinator responsibilities included product research, data migration between store inventory system to online sales system
- Responsible for new hire department orientation, customer issue resolution, and department improvement through new strategies and ideas.
- Collaborated with cross-functional teams, fostering strong working relationships and improving overall performance.
- Served as a reliable point of contact for both internal and external stakeholders, effectively managing expectations and communications.
- Contributed to departmental goals by proactively identifying areas for improvement and recommending actionable solutions.
Education
No Degree - Certified Network Associate (CNNA)
Cisco Systems
01.2024
None - History
Palm Beach State College
Lake Worth, FL01.2018
Skills
- POS Systems
- DEAR/CIN7CORE
- Zoho One Suite: CRM, DESK, Projects, Inventory, Accounting, Sales IQ
- Adobe PS & Premier
- E-commerce Platforms: Woo Commerce; Shopify
- MailChimp
- Zendesk
- MS Office/G-Suite
- Microsoft 365 incl Sharepoint, Teams, Outlook
- Zapier
- Customer Service & Support
- Staff Training
- Technical Troubleshooting
- System Integration
- Consumer Tech Knowledge & Repair
- Hardware Installation
- Sales
- Collaborative Project Management
- Order Management / Fulfillment
- Warehouse Organization
- Shipping and Receiving
- Operations Support
- Storage Organization
- Inventory Tracking
- User Training
Certification
- Certified Network Associate (CCNA), Cisco - February 2024
Timeline
E-commerce Manager; Technology Coordinator
Applied Ergonomics
07.2021 - Current
Department Associate; Fulfillment Coordinator
Chalet Nursery
06.2018 - 12.2020
No Degree - Certified Network Associate (CNNA)
Cisco Systems
None - History
Palm Beach State College
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