Elisa Swanson
Cheektowaga,WI
Summary
Driven professional with a track record of enhancing customer experiences at The Hampton Inn through excellent communication and problem-solving skills. Adept at managing high-volume transactions and maintaining meticulous financial records, as demonstrated at Advia Credit Union. Proven ability to quickly learn and adapt, ensuring seamless operations and positive customer interactions across roles.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
The Hampton Inn
06.2021 - 11.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Bank Teller
Advia Credit Union
11.2020 - 06.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Associate
TJX Companies
10.2018 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Managed returns, exchanges and refunds in accordance with store policy.
- Specifically trained in the company's cash office. Was responsible for the handling, and counting the cash from the registers. Reported the cash data into the company's system.
- Learned to maneuver all departments including unloading the inventory from the truck and then organizing the merchandise to be stocked; and inventory markdown team member.
Education
Associate of Arts -
University of Wisconsin - Whitewater
Whitewater, WI05.2022
Skills
- Excellent Communication
- Problem-solving skills
- Quick Learner
- Time Management
- Ambitious
Timeline
Front Desk Assistant
The Hampton Inn
06.2021 - 11.2023
Bank Teller
Advia Credit Union
11.2020 - 06.2021
Sales Associate
TJX Companies
10.2018 - 02.2021
Associate of Arts -
University of Wisconsin - Whitewater
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