Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Elisa Williams

Greenville,MS

Summary

Seasoned professional with19 years of experience in customer service and management roles, seeking a Customer Service Representative position. Expert in streamlining operations and maintaining high standards of service; proficient in computer skills and leveraging high-speed Internet for efficient task management. Proven track record in training staff and enhancing customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

VXI Global Network
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Sales Associate

Chillies Package Store
04.2021 - Current
  • Ensure accurate packaging and system entry of alcohol orders for a diverse clientele, maintaining efficient processing and inventory control
  • Provide exceptional customer service, assisting team members and customers with inquiries and purchases, fostering a welcoming store atmosphere
  • Assist in the training of new hires, delivering instruction on store protocols and customer service standards to ensure seamless onboarding

District Manager

Refuel/Double Quick
09.2015 - 04.2021
  • Enhanced customer service and sales growth through strategic relationship building with clientele
  • Conducted payroll processing, schedule creation, and staff management to ensure operational efficiency
  • Directed the operations of9 locations, maintaining high standards of inventory management and facility cleanliness
  • Recruited, trained, and developed over200 team members, emphasizing fast-paced service delivery and food quality, bolstered by ServSafe certification

Manager

Double Quick
08.2005 - 09.2015
  • Managed a team of25 staff, ensuring exceptional customer service and maintaining a positive store environment
  • Streamlined inventory management by creating weekly grocery orders, contributing to consistent product availability for customers
  • Conducted comprehensive monthly audits, verifying the accuracy of cash in registers and safes in alignment with store's financial protocols
  • Developed weekly staff schedules, optimizing team member placement to achieve operational efficiency across all shifts

Education

Associate's Degree - Business Administration

Colorado Technical University

Skills

  • Team Management
  • Management
  • Payroll
  • Budgeting
  • Sales
  • Profit & Loss
  • Retail Sales
  • Merchandising
  • Data Entry
  • Microsoft Excel
  • Organizational Skills
  • Phone Etiquette
  • Inside Sales
  • Recruiting
  • Human Resources
  • Cash Handling
  • Multitasking
  • Research
  • Critical Thinking
  • Problem-solving
  • Interpersonal Communication

Certification

Food Handler Certification

Timeline

Customer Service Representative

VXI Global Network
10.2024 - Current

Sales Associate

Chillies Package Store
04.2021 - Current

District Manager

Refuel/Double Quick
09.2015 - 04.2021

Manager

Double Quick
08.2005 - 09.2015

Associate's Degree - Business Administration

Colorado Technical University

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Elisa Williams