Elisabete Costa
Yorktown Heights
Summary
Qualified & Dynamic Medical Practice Manager with proven ability to streamline operations and enhance patient satisfaction. Successfully led teams to implement efficient administrative processes and improve practice performance. Demonstrated expertise in staff management and regulatory compliance.
Overview
19
19
years of professional experience
Work History
Medical Practice Manager
NYP Medical Group
2011.07 - 2026.01
- Streamlined operational workflows to enhance patient scheduling efficiency.
- Developed training programs for new staff, fostering a collaborative work environment.
- Implemented electronic health record systems to improve patient data management.
- Oversaw compliance with healthcare regulations, ensuring adherence to best practices.
- Coordinated interdisciplinary teams to enhance patient care delivery and satisfaction.
- Analyzed performance metrics to identify areas for operational improvement and growth.
- Mentored junior staff in best practices for practice management and patient engagement.
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 25 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Managed 20 employees with various personalities and from different cultures for large 10-physician practice.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Interviewed & recruited staff
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered vaccines supplies and kept check on inventory levels.
- Managed pre-certifications and verified insurance coverage.
Medical Assistant
Lawrence Medical Center
2007.07 - 2011.06
- Coordinated patient appointments, ensuring timely scheduling and optimal use of resources.
- Assisted in clinical procedures, maintaining high standards of patient care and safety protocols.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans, fostering understanding and adherence to medical advice.
Education
Master of Science - Healthcare Administration
Iona College
New Rochelle, NY2005-05
Bachelor of Science - Elementary Education
Iona College
New Rochelle, NY2003-05
Skills
- Medical practice management: scheduling, manage health records, office procedures and insurance verifications & billing
- HIPAA/ OSHA / Quality Improvement/ Compliance
- Staff management: employee recruitment, issue resolution, guidance, and workflow management & metrics
- Patient service and engagement
- Budget oversight
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Critical thinking
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Medical Practice Manager
NYP Medical Group
2011.07 - 2026.01
Medical Assistant
Lawrence Medical Center
2007.07 - 2011.06
Master of Science - Healthcare Administration
Iona College
Bachelor of Science - Elementary Education
Iona College