Elisabeth Austin
Hot Springs Village,AR
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 20 years of experience facilitating staff teams and working alongside medical personnel. Strong skills in budgeting and recordkeeping.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Clinic Manager
Willis Knighton Pierremont - Family Medical Center
Shreveport, LA
04.2002 - 12.2024
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
Clinic Manager
Christus Health - Northwood Family Medicine
Shreveport, LA
03.1992 - 03.2002
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
- Coordinated with healthcare professionals to ensure high-quality patient care and services.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
Education
Southwood High School
Shreveport, LASkills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Scheduling appointments
- Medical billing
- Bookkeeping oversight
- Decision-making
- Employee performance evaluations
- Employee supervision
- Staff management
- Training and mentoring
Timeline
Clinic Manager
Willis Knighton Pierremont - Family Medical Center
04.2002 - 12.2024
Clinic Manager
Christus Health - Northwood Family Medicine
03.1992 - 03.2002
Southwood High School