Elisabeth Baker
Batavia
Summary
Results-driven Regional Property Manager with 5+ years of progressive experience overseeing multifamily and affordable housing portfolios. Proven ability to maximize NOI, ensure compliance with LIHTC and HUD regulations, and build high-performing teams. Adept at strategic planning, budgeting, and operational execution to drive occupancy, resident satisfaction, and profitability. Recognized for leadership, regulatory expertise, and commitment to excellence in property management.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Regional Property Manager
Pathstone Corporation
Rochester
12.2024 - Current
- Oversaw operations for a portfolio of 13 properties totaling 650 units across multiple locations
- Conducted interviews, hired, and onboarded property managers, leasing staff, and maintenance team members to build high-performing site teams
- Managed and developed property managers and site teams to achieve occupancy, revenue, and resident satisfaction goals
- Conducted regular site visits to ensure compliance with company policies, safety standards, and curb appeal expectations
- Created and executed strategic plans to improve NOI and reduce expenses through vendor negotiations and operational efficiencies
- Creates annual budgets, monthly financials, and variance reports to maximize profitability
- Implemented marketing strategies to maintain high occupancy rates and minimize turnover
- Ensured compliance with federal, state, and local housing regulations, Fair Housing, and company policies
- Led capital improvement projects from bid selection to completion within budget and timelines
- Provided coaching, mentorship, and performance evaluations to property staff, resulting in improved team retention and productivity
- Resolved escalated resident issues professionally to maintain resident satisfaction and protect company reputation
- Collaborated with executive leadership to set regional goals and align property performance with company objectives
- Trained property managers in leasing, financial management, and resident relations best practices
Property Manager/ Trainer
Pathstone Corporation
Rochester
02.2021 - 12.2024
- Managed daily operations for a 200-unit RD/LIHTC/HUD/HOME/conventional property, achieving occupancy goals consistently
- Prepared budgets, monitored financial performance, and controlled expenses to meet NOI targets
- Completed tenant certifications, recertifications, and compliance reports accurately and on time
- Supervised and trained leasing and maintenance staff to deliver exceptional resident service
- Implemented marketing and resident retention initiatives to minimize turnover
- Maintained property condition standards through regular inspections and vendor management
- Served as a corporate trainer for newly hired property managers, delivering onboarding programs, compliance training, and operational best practices to strengthen team performance region-wide
Education
Business Administration
Genesee Community College
Batavia, NY 08.2018 - 05.2020
Skills
- Property Operations Management
- Yardi, Microsoft Office, Excel, Adobe
- Affordable Housing & LIHTC Compliance
- HUD Regulations & File Audits
- Budgeting & Financial Analysis
- Team Leadership & Staff Development
- Resident Relations & Retention
- Marketing & Lease-Up Strategies
- Capital Project Management
- Vendor & Contract Negotiations
- REAC & MOR Preparation
- Strategic Planning & Goal Setting
Timeline
Regional Property Manager
Pathstone Corporation
12.2024 - Current
Property Manager/ Trainer
Pathstone Corporation
02.2021 - 12.2024
Business Administration
Genesee Community College
08.2018 - 05.2020