Patricia Rivera
Norwalk,CT
Summary
Accomplished Regional Property Manager with a proven track record at New Neighborhoods Inc., adept in asset management and tenant relations. Enhanced property value through strategic improvements and meticulous lease management, achieving a significant reduction in vacancy rates. Skilled in negotiation and problem-solving, I excel in creating positive environments for tenants and staff alike.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Regional Property Manager
New Neighborhoods Inc.
Sr. Property Manager
New Neighborhoods Inc.
Stamford, CT
07.2022 - 01.2025
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Maintained building systems by working with maintenance services and supervised repairs.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
New Neighborhoods Inc.
Stamford, CT
07.2021 - 07.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Enhanced security measures, significantly reducing incidents on property premises.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Streamlined rent collection processes, significantly reducing late payments.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
- Generated professional networks by engaging in professional, industry and government organizations.
Assistant Property Manager
Connecticut Housing Partners
Stamford CT
09.2014 - 08.2017
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Maintained building systems by working with maintenance services and supervised repairs.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
New Neighborhoods Inc.
Stamford CT
11.2018 - 07.2021
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
Connecticut Housing Partners
Stamford CT
09.2014 - 08.2017
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Education
MBA - Human Resources Management
Everest University
South Florida 01.2016
Bachelor Of Science - Paralegal Studies
Everest University
South Florida 01.2014
Associate Of Science - Paralegal Studies
Everest University
South Florida 07.2012
Skills
- Document preparation
- Asset management
- Sales management
- Business planning
- Contract negotiation
- Regulatory compliance
- Tenant screening
- Lease agreement management
- Lease administration
- Site inspection conduction
- Property operations
- Tenant relations
- Property inspections
- Rent collection
- Staff training and development
- Property management
- Negotiation
- Maintenance supervision
- Employee mentoring
- Facilities management
- Real estate law
- Contract administration
- Tenant retention
- Leasing management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Customer service-focused
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Creative and adaptable
- Relationship building
- Tenant and eviction laws
- Customer relations
- Property tours and inspections
- Microsoft office
- Maintenance
- Leasing and sales
- Property showing
- Multi-family property management
- Financial budgeting and reporting
- Team building
- Data entry
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relations
- Analytical thinking
- Conflict resolution
- Operations management
- Property maintenance
- Fair housing mandates
- Goal setting
- Risk assessment
- Dispute handling
- Professionalism
- Staff management
- Monthly fee and payment collection
- Basic mathematics
- Employee motivation and guidance
- Complex Problem-solving
- Strategic planning
- Disturbance handling
- Grounds and facility inspection
- Complaints investigation
- Administrative leadership
- Staff supervision
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
Certification
1/2014 Certified LIHTC
1/2014 Certified HQS
11/ 2019 Certified COS
2022 Certified NSPYRE Inspections
Languages
Spanish
Native or Bilingual
Timeline
Sr. Property Manager
New Neighborhoods Inc.
07.2022 - 01.2025
Property Manager
New Neighborhoods Inc.
07.2021 - 07.2022
Assistant Property Manager
New Neighborhoods Inc.
11.2018 - 07.2021
Assistant Property Manager
Connecticut Housing Partners
09.2014 - 08.2017
Property Manager
Connecticut Housing Partners
09.2014 - 08.2017
Regional Property Manager
New Neighborhoods Inc.
MBA - Human Resources Management
Everest University
Bachelor Of Science - Paralegal Studies
Everest University
Associate Of Science - Paralegal Studies
Everest University