MICHELLE HEDRICK
Austin,TX
Summary
Dynamic multi-site property leader with a proven ability to stabilize communities, enhance occupancy rates, and improve financial performance across diverse portfolios, including workforce housing, market-rate, lease-up, and build-to-rent properties. Currently managing a rapidly expanding portfolio that has grown from 738 to 1,079 units, with projections to reach 1,323 units. Expertise in regional property management is complemented by a strong track record in tenant relations and property maintenance, resulting in heightened tenant satisfaction and improved occupancy. Committed to fostering team collaboration and achieving operational excellence while adapting to evolving market demands, ensuring properties consistently meet and exceed financial and operational goals.
Overview
18
18
years of professional experience
Work History
Regional Property Manager
Capstone Real Estate Services
Austin TX
05.2025 - Current
- Lead operations across nine communities with direct responsibility for performance, staffing, budgets, and ownership reporting. Provide weekly financial updates to ownership and manage individual property budgets.
- Direct leadership of 7 Property Managers, 4 Assistant Managers, 7 Leasing Agents, 9 Lead Maintenance Supervisors, 11 Make-Ready Technicians / Porters, and floating leasing and maintenance support.
- Increased Bluff Springs from 68% to 98% occupancy while reducing delinquency from approximately $58K to under 2% and eliminating more than $200K in aging vendor balances.
- Improved Casa Hills from 82% to 92% occupancy while reducing delinquency from $96K to $9K and increasing monthly rent collections from $172K to $207K.
- Increased Foxfire from 74% to 98% occupancy, Brushy Creek Village from 89% to 98%, and Brushy 28 from 96% to 100% occupancy while maintaining delinquency below 5% across stabilized communities.
Regional Property Manager
Campo Del Sol – BTR Lease Up
El Paso, TX
05.2025 - Current
- Oversee multiple build-to-rent communities operating under separate ownership. Stabilized Phase I from 80% to 96% and advanced Phase II from 3% to 71% while maintaining delinquency under 1%.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
Regional Property Manager
Valley Vista – New Construction Lease Up
Del Valle, TX
12.2025 - Current
- Assumed leadership with zero leases in place and built leasing operations from the ground up, achieving 21% occupancy across delivered buildings.
- Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
Regional Property Manager
Casa Hills Properties
Dallas, TX
05.2025 - Current
- Achieved zero team turnover since mid-year, brought portfolio to 100% Grace Hill compliance, cleared outstanding city violations, and delivered all property budgets on time.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Regional Property Manager
Bluff Springs, Brushy Creek Village, Foxfire
Round Rock, TX
05.2025 - Current
- Reduced marketing spend by over 50% and increased ancillary income by 61% by adding new revenue streams without increasing base rents.
- Oversaw operations of multiple properties, ensuring compliance with company policies and regulations.
- Created customized reporting formats for property owners, ensuring clear communication of key performance indicators and financial status.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
Regional Property Manager
ACA
Austin TX
02.2015 - 03.2020
- Expanded portfolio from 5 to 22 communities while maintaining occupancy above 90%. Manager of the Year.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
Leasing Director
The Monterone
Round Rock, TX
09.2007 - 02.2015
- Led leasing team to an 89.7% closing ratio. Leasing Excellence Award.
- Developed and implemented marketing initiatives to enhance property visibility and attract prospective tenants.
- Managed tenant relations, ensuring satisfaction and addressing concerns promptly for improved retention rates.
General Manager – Food and Beverage
Kalahari Resorts
Round Rock,TX
10.2020 - 05.2025
- Oversaw 11 outlets generating approximately $2.5M in monthly revenue and led a team of approximately 200 employees. Manager of the Year.
- Directed daily operations to enhance guest satisfaction and drive revenue growth.
- Implemented training programs to elevate staff performance and service standards.
- Spearheaded initiatives to streamline workflows and reduce operational costs across departments.
- Fostered a culture of teamwork and accountability among diverse staff members through effective leadership.
Skills
- Document preparation
- Asset management
- Sales management
- Business planning
- Marketing program development
- Lease administration
Accomplishments
Special Recognition Award – 2024 | Kalahari
Manager of the Month – 2023 | Kalahari
Employee of the Year – 2022 | Kalahari
Winner – 17 of 18 Sales Contests (2021–2023)
Club Ubuntu Inductee – 2021
Manager of the Year – 2018 & 2019 | ACA
Employee of the Year – 2015 | ACA
Highest Closing Ratio – 2013–2015 | Monterone
Timeline
Regional Property Manager
Valley Vista – New Construction Lease Up
12.2025 - Current
Regional Property Manager
Capstone Real Estate Services
05.2025 - Current
Regional Property Manager
Campo Del Sol – BTR Lease Up
05.2025 - Current
Regional Property Manager
Casa Hills Properties
05.2025 - Current
Regional Property Manager
Bluff Springs, Brushy Creek Village, Foxfire
05.2025 - Current
General Manager – Food and Beverage
Kalahari Resorts
10.2020 - 05.2025
Regional Property Manager
ACA
02.2015 - 03.2020
Leasing Director
The Monterone
09.2007 - 02.2015