Cathy Labrum
Texas City,TX
Summary
Dynamic professional with extensive hands-on experience in multi-family housing, adept at navigating complex challenges. Strong problem-solving abilities and a proactive approach drive success in new tasks, while adaptability and creativity foster innovative solutions. A results-oriented mindset ensures meaningful contributions to organizational goals, complemented by proficiency in budget management and exceptional customer service. Committed to fostering collaborative team environments, focused on leveraging skills for continued growth and enhanced community satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Property Manager
ScorUSA
Texas
01.2025 - 06.2025
- Facilitated strategies to increase occupancy levels by more than 10% while effectively managing delinquency reduction.
- Monitored and reported on leasing and delinquency metrics weekly, facilitating targeted occupancy improvement initiatives.
- Implemented cutting-edge marketing strategies aimed at maximizing lead generation and strengthening brand presence.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Oversaw operational efficiency across two properties, implementing best practices and standard procedures.
- Cultivated strong relationships with tenants, addressing concerns promptly to enhance satisfaction and retention rates.
Senior Community Manager
Westdale Asset Management
Pensacola, FL
06.2021 - 11.2024
- Executed comprehensive market research to guide strategic decision-making processes.
- Facilitated effective budget management for community activities to enhance resource utilization and elevate resident satisfaction across four communities.
- Designed and implemented community engagement initiatives aimed at improving resident satisfaction and fostering retention. Resulting in an overall increase in retention of 5% -15%.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Cultivated a positive team environment by mentoring community managers to enhance customer service delivery.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction ratios of 90% or higher.
- Oversaw property management operations, ensuring compliance with regulations and company policies.
- Oversaw repair and enhancement projects while ensuring compliance with quality standards.
Property Manager
Richman Property Services
Pensacola, FL
08.2017 - 09.2020
- Directed daily operational activities and report preparation to maintain compliance with LIHTC regulations.
- Spearheaded marketing initiatives to enhance traffic and optimize rental collections.
- Partnered with maintenance teams to implement exterior enhancements, resulting in top audit scores.
- Cultivated strong tenant relationships by implementing proactive communication strategies, leading to higher tenant retention and satisfaction rates. Partnered with community organizations to coordinate events that strengthened community ties and elevated resident engagement.
- Achieved top audit results through precise financial record management in compliance with LIHTC regulations. Increased occupancy by 10%, driving substantial revenue growth and enhancing overall community appeal.
Multi-Site Property Manager
Accolade Property Management Co., Inc
Tyler, TX
10.2014 - 04.2017
- Optimized onsite management operations, encompassing budgeting and service request processes.
- Directed daily management of two properties to uphold high maintenance quality and enhance tenant experiences.
- Enhanced operational efficiency in two LIHTC communities to achieve and sustain 97% occupancy while elevating tenant satisfaction.
- Analyzed property conditions during new construction projects, identifying compliance gaps and addressing potential issues proactively.
- Developed strong relationships with residents by addressing concerns promptly and managing service requests efficiently, contributing to improved retention rates.
- Maintained up-to-date resident records in accordance with LIHTC regulations to support compliance during audits and inspections.
- Established a comprehensive budgeting process to enhance financial forecasting accuracy.
- Evaluated occupancy trends to formulate targeted marketing strategies that accelerate lease-up processes.
Regional Property Manager
Kaplan Management Co., Inc
Houston, TX
06.2010 - 09.2014
- Oversaw operational efficiency across multiple properties, implementing best practices and standard procedures.
- Facilitated cross-departmental collaboration on marketing campaigns to enhance lease-up success and asset visibility.
- Developed and maintained budgets, ensuring alignment with corporate financial objectives and resource allocation.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Guided junior managers in cultivating a collaborative environment to enhance team morale and productivity across all properties.
- Managed financial recordkeeping and reporting systems to enhance fiscal accountability and uphold compliance standards.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
Skills
- Property management software proficiency
- Document preparation
- Asset management
- Sales management
- Regulatory compliance
- Lease administration
- Lease agreement management
- Property operations
- Site inspection conduction
- Customer service
- Tenant relations
- Property inspections
Certification
Certified Apartment Manager (CAM)
Timeline
Regional Property Manager
ScorUSA
01.2025 - 06.2025
Senior Community Manager
Westdale Asset Management
06.2021 - 11.2024
Property Manager
Richman Property Services
08.2017 - 09.2020
Multi-Site Property Manager
Accolade Property Management Co., Inc
10.2014 - 04.2017
Regional Property Manager
Kaplan Management Co., Inc
06.2010 - 09.2014