Hi, I’m
Elisabeth Elings
STATE_US
Summary
Graduate Counseling Student currently in clinical practicum. Five years of professional leadership have equipped me with a strong capacity for empathetic care and crisis de-escalation within fast-paced, high-stress settings. Throughout my practicum experience, I have displayed excellent attending skills and a collaborative approach to client care. I am eager to immerse myself in a learning-focused environment where I can integrate clinical feedback and expand my knowledge to best serve clients and uphold the professional identity of a counselor.
Overview
5
years of professional experience
Work History
Starbucks Coffee CompanyTexas City, TX
Shift Supervisor
05.2021 - Current
Job overview
- Conflict Resolution: Managed high-pressure situations by using de-escalation and active listening to resolve customer and staff concerns calmly and effectively.
- Operational Leadership: Directed team flow in a fast-paced, high-volume environment, ensuring safety and quality while adapting to rapidly changing priorities.
- Team Support & Coaching: Provided direct mentorship to team members, focusing on clear communication and fostering a positive, supportive work culture.
- Problem-Solving: Identified and addressed operational hurdles and interpersonal friction points promptly to maintain a smooth and efficient workspace.
- Professional Reliability: Consistently upheld strict safety, health, and policy standards while managing administrative tasks and inventory with high attention to detail.
Education
Arizona State UniversityTempe, AZ
Bachelor of Science from Counseling & Applied Psychological Sciences
12-2024
Adams State UniversityAlamosa, CO
Master of Arts from Clinical Mental Health Counseling
05-2027
Skills
- Active listening & empathetic care
- Multicultural awareness & sensitivity
- Conflict Resolution & Mediation
- Case Conceptualization & Treatment Planning
- De-escalation & Crisis Intervention
- Electronic Documentation & Clinical Record Keeping (Word, Excel, Outlook)
- Ethical Decision-Making & Compliance
Timeline
Shift Supervisor
Starbucks Coffee Company
05.2021 - Current
Arizona State University
Bachelor of Science from Counseling & Applied Psychological Sciences
Adams State University
Master of Arts from Clinical Mental Health Counseling