Mackenzie Spiegel
McKees Rocks,PA
Summary
Operations leader focused on staff development and improving customer relations. Proven expertise in managing daily operations, delegating tasks effectively, and resolving escalated issues. Committed to ensuring beneficial experiences and providing high-quality service.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Dunkin Donuts
05.2022 - Current
- Oversee daily operations in numerous business locations, including Findlay, South Butler, Chippewa, and Slippery Rock
- Manage, train, and supervise staff members
- Provide customer service and assess customer complaints
- Complete bank deposits, reports, and store security records
- Completed opening and closing duties to facilitate business operations.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted general manager with operations game plan and company initiatives implementation.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Crew member
Panera Bread
05.2016 - 01.2018
- Provide customer service
- Money handling, food and drink preparation, restaurant sanitation
Education
BA - Criminal Justice, Psychology
Slippery Rock University
Slippery Rock, PA05-2024
Skills
- Problem-Solving
- Attention to detail
- Strong Written Communication
- Leadership Skills
- Social Awareness
- Empathetic and active listening
- Collaborative skills
- Policy enforcement
- Operations management
- Document management
- Conflict resolution techniques
- Customer-oriented
References
Available upon request.
Timeline
Shift Supervisor
Dunkin Donuts
05.2022 - Current
Crew member
Panera Bread
05.2016 - 01.2018
BA - Criminal Justice, Psychology
Slippery Rock University