Elisabeth Evans
Gilbert
Summary
Dynamic and adaptable customer service professional with over six years of experience in fast-paced environments. Expertise in managing customer interactions with empathy and efficiency, consistently delivering positive outcomes and fostering high satisfaction levels. Proven ability to collaborate effectively within teams, along with strong problem-solving and organizational skills, positions readiness to contribute to an innovative team. Committed to enhancing customer experiences and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Field Resource Coordinator
DISH
06.2025 - Current
- Coordinated cross-functional teams to ensure seamless service delivery and operational efficiency.
- Facilitated communication between field teams and management to address challenges promptly.
- Analyzed performance metrics to identify trends and drive strategic decisions for resource deployment.
- Balanced workload distribution among field staff members while taking into account individual strengths and weaknesses.
- Optimized work order assignments to minimize travel time between job sites and maximize productivity.
- Facilitated customer communication regarding appointment details, providing timely updates and necessary information.
Barista
Starbucks
10.2024 - 06.2025
- Prepare and serve a variety of beverages while meeting company recipes and standards
- Collaborate with team members to maintain smooth store operations and meet daily goals
- Operate cash registers, handle transactions accurately, and process mobile orders
- Provide customer service by welcoming customers, answering questions, and making product recommendations
Waitress/Busser/Cashier/Drink Mixer
Hooked Boil House
04.2024 - 09.2024
- Streamlined customer service by managing orders and food delivery processes.
- Fostered guest satisfaction through consistent upkeep of a tidy atmosphere.
- Prepared diverse cocktails with precision and efficiency.
- Handled customer inquiries over the phone effectively
ABA Therapist
Action Behavior Centers
01.2023 - 08.2023
- Supported young children with autism aged 3-7 in mastering foundational developmental skills.
- Implemented strategies crafted by BCBA to foster a positive environment.
- Conducted thorough data analysis to refine behavior improvement strategies.
Stocking Associate/Cashier
Walmart
01.2021 - 12.2022
- Efficiently handled truck unloading, ensuring items were sorted and organized.
- Transferred products to sales floor for efficient stocking.
- Provided friendly and efficient service as a cashier, assisting customers with their needs
- Fostered customer relationships to improve shopping satisfaction.
- Organized and stocked merchandise on shelves to ensure product availability and visibility.
- Assisted in maintaining inventory accuracy through regular cycle counts and stock replenishment.
Education
High School Diploma -
Highland High School
05.2022
Skills
- Customer service
- Cashiering/Cash Handling
- Organization
- Experience with children
- Food handling
- Drink mixing
- Waitressing/Bussing
- Works well in fast paced environments
- Problem solving skills
- Communication
- Field operations
- Scheduling expertise
- Teamwork and collaboration
- Multitasking
Timeline
Field Resource Coordinator
DISH
06.2025 - Current
Barista
Starbucks
10.2024 - 06.2025
Waitress/Busser/Cashier/Drink Mixer
Hooked Boil House
04.2024 - 09.2024
ABA Therapist
Action Behavior Centers
01.2023 - 08.2023
Stocking Associate/Cashier
Walmart
01.2021 - 12.2022
High School Diploma -
Highland High School