Lindsey Headrick
Fayetteville,AR
Summary
Enthusiastic FRA skilled in working under pressure and adapting to new situations and challenges. Eager to contribute to team success through hard work, attention to detail and organizational skills. Successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Field Resource Agent
Black Hills Energy
Fayetteville, AR
02.2020 - Current
- Dispatching orders to technicians or adjusting their schedule when requested.
- Speaking to customers about appliance protection and scheduling repair appointments.
- Cleaning inboxes, PIDs, or doing side assignments in spare time.
- Assisting team members as needed.
Temp BHE CSR
Advantage Resourcing
Fayetteville, AR
08.2019 - 02.2020
- Responded to customer requests for products, services and company information.
- Reviewed and solved account and billing discrepancies.
- Received incoming information and entered into database system.
- Handled high volume of in-bound calls.
Housekeeper
Washington Regional Medical Center
Fayetteville, AR
01.2019 - 08.2019
- Responsible for the daily cleaning of patient rooms, nursing stations, lounges, lavatories, bathrooms, offices and other assigned areas.
Cashier
Walmart
Springdale, AR
01.2017 - 06.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items.
Shift Manager
Taco Bell
Bentonville, AR
01.2012 - 02.2017
- Conduct inventories and process orders as required.
- Train and on-board new Team Members.
- Lead and manage shifts while acting as manager-in-charge of store.
Education
Graduate Diploma - undefined
Highland High School
05.2011
Skills
- Call Center Software
- Effective Communications
- Data Entry
- Problem Solving
- Task Prioritization
- Customer Service
Timeline
Field Resource Agent
Black Hills Energy
02.2020 - Current
Temp BHE CSR
Advantage Resourcing
08.2019 - 02.2020
Housekeeper
Washington Regional Medical Center
01.2019 - 08.2019
Cashier
Walmart
01.2017 - 06.2017
Shift Manager
Taco Bell
01.2012 - 02.2017
Graduate Diploma - undefined
Highland High School