Steve Elmore

High-performance sales/customer service representative, and data entry professional with over 15 years’ experience in customer contact & service, data entry, loan structuring & presentation, loan processing, office automation, team leadership, telephone sales and business management. A valuable asset to any company that places a high priority on customer service, communication, and effective organization.

Available on request.

• Customer Contact, Extensive experience in contacting prospective customers via telemarketing [averaged 10 contacts per week] and networking with other professionals. 12 months experience in high-volume call center supporting a technical service organization.
• Loan Structuring & Presentation, Performed in-depth analysis of prospective borrowers’ individual financial needs, and structured loans that meet those needs, while constantly monitoring changing loan parameters and fluctuating interest rates. Presented proposed programs to borrowers and maintained a constant level of goal orientation & customer service, facilitating an average of 3 to 5 loan closings per month.
• Loan Processing, Assembled and updated all relevant data for loan processing, including: verification of citizenship, employment & income information, residential background, pay-off figures for loans and debts to be discharged.
• Office Automation, Proficient in leading loan industry-related software, including Calyx Point loan processing and desktop underwriting software, as well as Microsoft Office products.
• Team Leadership, Managed teams of up to 10 loan officers, providing supervision and training and ensuring quality customer service by contacting their prospective borrowers.
• Business Management, Facilitated successful merger between Ascend Mortgage One, LLC and Evergreen Home Loans by restructuring business practices to align with new corporate guidelines and updating client database to sustain repeat business.

• Real Estate Experience, Loan officer in residential mortgage industry from 03/97 until 03/07, during which I regularly networked with both buying and listing agents, and became familiar with the details of real estate transactions. This experience was increased and updated in three other time periods; with USAA Mortgage Services from 01/10-12/10, followed by Peoples Mortgage from 01/12-12/13, and finally with Mortgage Solutions Financial from 01/15-05/16.
• Promotion, Entered the finance industry from an unrelated field in 03/97 and was promoted from telemarketer to loan officer in one month.
• Top Closer Award, During the first month as a loan officer, received award for top closer of the month, with 5 loans generating $27K in origination fees.
• Team Management, Advanced to team manager in four months, motivated team to achieve highest closing ratio in the following month, totaling $1M in mortgage loans.
• Industry Adaptation, Responded to sweeping industry changes by shifting primary focus to VA & FHA loans. In some of the hardest months in mortgage industry history, attained monthly averages from $500K to $1M for Ascend Mortgage and Evergreen Home Loans.
• Business Management Experience, Achieved the equivalent of degree in business management through 'hands on' experience in the home finance industry.
• Sales Achievement, In 12 months of telephone service sales, achieved highest conversion rate in the call center for over 120 days.