Elisabeth Gouker
Pittsburgh,PA
Summary
Proven leader in operational excellence, I significantly enhanced team productivity and customer satisfaction at LSG Sky Chefs by implementing efficient workflows and fostering a positive work environment. Skilled in operations management and staff development, my approach resolves complex problems, boosts morale, and drives superior quality standards.
Overview
12
12
years of professional experience
Work History
Supervisor
LSG Sky Chefs
Pittsburgh, PA
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Line Lead
Niagara Bottling, LLC
Pittsburgh, PA
01.2018 - 04.2022
- Assisted in training new employees and implementing procedural changes.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Monitored product quality to achieve superior quality reputation.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitored inventory levels closely, coordinating with procurement teams to replenish stock as needed without causing delays in the production process.
- Implemented process improvement initiatives to increase productivity and quality standards.
- Provided and promoted solutions to eliminate reoccurring problems.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
- Managed daily production schedules to meet customer demands while minimizing overtime costs.
Line Leader
TruFoodMfg
Pittsburgh, PA
07.2016 - 12.2018
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Monitored product quality to achieve superior quality reputation.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
- Maintained accurate records of production data to track progress against targets and inform future planning efforts.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
Line Lead
Edwardmarc Candies
Pittsburgh, PA
02.2014 - 07.2016
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Monitored product quality to achieve superior quality reputation.
Line Leader
Bakery Barn
Pittsburgh, PA
10.2012 - 02.2016
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Monitored product quality to achieve superior quality reputation.
- Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
- Maintained communication across key departments and senior leadership team.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Maintained accurate records of production data to track progress against targets and inform future planning efforts.
- Implemented safety protocols to minimize workplace accidents, ensuring a safe working environment for all employees.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
Education
Associate Of Applied Business - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Staff Development
- Operations Management
- Schedule development
- Forklift Operation
- Forklift Operator Certification
- Shipping and receiving
- Loading and unloading
Timeline
Supervisor
LSG Sky Chefs
04.2022 - Current
Line Lead
Niagara Bottling, LLC
01.2018 - 04.2022
Line Leader
TruFoodMfg
07.2016 - 12.2018
Line Lead
Edwardmarc Candies
02.2014 - 07.2016
Line Leader
Bakery Barn
10.2012 - 02.2016
Associate Of Applied Business - Business Administration And Management
Southern New Hampshire University