Elisabeth Jarnot
Winter Haven,FL
Summary
Highly experience Customer Service professional with more than 30yrs of dedicated accomplishments. Proficient in researching and resolving problems by utilizing strong problem-solving and communications skills to deliver customer satisfaction. In-depth experience assessing individual needs. Self-starter, exhibiting high work ethic, dedication, integrity and competence. Team player, able to meet challenges and provide solutions in a timely manner. Demonstrate effective communication skills. Dedicated to providing excellence customer service and building relationship.
Overview
28
28
years of professional experience
Work History
Reservation Sales Agent
Walt Disney World
11.2003 - Current
- Interact with Guests over the phone to plan and book vacation package reservations for Walt Disney World
- Actively managed performance to meet and exceed expectations in Quality Monitoring, Guest Satisfaction, Efficiency and Revenue per Reservation on a monthly basis
- Asked by leaders to assist other agents with Sales Through Service and systems skills by participating in side by sides, sales floor walking and sharing recorded calls.
Groups Sales
Tollman Hundley Hotels
01.1999 - 01.2001
- Managed multiple groups coming to the hotels after the contract was established
- Worked closely with front desk on assigning rooms
- Handle tours of the hotel for future groups
- Maintained a point of contact with the group leaders on dates, payments and number of rooms for the group
- Welcomed the group at time of check-in and handled any discrepancies during the groups stay.
Supervisor
Tollman Hundley Hotels
01.1998 - 01.1999
- Supervised a total of 8 agents and guided them on policy and sales for the company
- Ran nightly reports of all reservations made for the day as well as cancelations.
Reservation Sales Agent
Tollman Hundley Hotels
01.1996 - 01.1998
- Interact with guest over the phone to plan and book hotel stays.
Education
High School Deploma -
Weaver High School
Hartford, CT01.1990
Skills
- Outstanding customer service skills
- Ability to work well in a fast paced environment
- Time Management Skills
- Able to communicate effectively
- Quick Learner
- Adapt to ongoing changes
- Attention to detail
- Disney Central Reservations Systems
- Disney Central portal
- Fantasia
- KnowsMore
- Passport
- SBC
- Slack
- Guest Service Suite
- Travel Box
- MDX
Drc Involvement
- Cast Advisory Council 2005-2006
- Participated with the original Personal Vacation Advisory Pilot program
- Achieved 50+ Star Gala recognition for top performer
Timeline
Reservation Sales Agent
Walt Disney World
11.2003 - Current
Groups Sales
Tollman Hundley Hotels
01.1999 - 01.2001
Supervisor
Tollman Hundley Hotels
01.1998 - 01.1999
Reservation Sales Agent
Tollman Hundley Hotels
01.1996 - 01.1998
High School Deploma -
Weaver High School
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