Elisabeth Jones
Salisbury
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Veterans Government Services
09.2025 - Current
- Resolved customer inquiries regarding policy details and claims processes efficiently.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Collected premiums and issued accurate receipts.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Customer Experience Agent
Lowe's
11.2023 - 09.2025
- Assisted customers with inquiries via phone and email communication.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Educated customers on product features and services to enhance understanding.
- Trained new team members on customer service protocols and tools.
- Used combined experience, research skills and communications expertise to maintain control of difficult calls.
Server/Bartender
Chophouse 101
03.2022 - 09.2022
- Provided exceptional customer service in a fine dining environment.
- Assisted in training new servers on restaurant procedures and menu items.
- Resolved customer complaints promptly to ensure satisfaction during visits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up dining and bar areas and restocking supplies.
Server
Logan's Roadhouse
09.2020 - 03.2022
- Provided excellent customer service in a fast-paced dining environment.
- Assisted team members during busy periods to ensure smooth operations.
- Engaged with guests to create a welcoming atmosphere and encourage feedback.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Laborer
Metrolina Green Houses
01.2019 - 08.2020
- Assisted in daily greenhouse maintenance and cleaning tasks.
- Collaborated with team members to ensure efficient workflow in operations.
- Followed safety protocols to maintain a safe working environment for all staff.
- Loaded and unloaded plants for distribution to retail locations.
- Monitored plant health and reported issues to supervisors promptly.
- Operated machinery for planting and maintaining various plant species.
Sales Associate/Department Lead
Belk Department Store
05.2018 - 01.2019
- Maintained merchandise displays to ensure a visually appealing shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and patience.
- Collaborated with team members to achieve sales goals and improve service quality.
- Educated customers on store policies and loyalty programs for enhanced engagement.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Business Administration And Management
Wilmington University
New Castle, DESkills
- Customer service
- Conflict resolution
- Problem solving
- Escalated call handling
- Customer retention strategies
- Multitasking and prioritization
- Policies and procedures adherence
- Team building
- Effective communication
- Training and development
- Call center experience
- Salesforce CRM
- Active listening
- De-escalation techniques
- Data entry
- Payment processing
Timeline
Customer Service Representative
Veterans Government Services
09.2025 - Current
Customer Experience Agent
Lowe's
11.2023 - 09.2025
Server/Bartender
Chophouse 101
03.2022 - 09.2022
Server
Logan's Roadhouse
09.2020 - 03.2022
Laborer
Metrolina Green Houses
01.2019 - 08.2020
Sales Associate/Department Lead
Belk Department Store
05.2018 - 01.2019
Bachelor of Science - Business Administration And Management
Wilmington University