Elisabeth Kasnicka
Chicago,IL
Summary
With over 9 years of professional experience, I have developed highly effective skills in research strategies, professional writing and presentation, critical thinking, and problem-solving. I pride myself on being a dependable contributor committed to excellence and success, with strong communication and organizational skills. I am self-motivated with a high level of energy, always seeking positivity in every situation and going the extra mile.
Overview
10
10
years of professional experience
Work History
Account Manager
BigMarker
Chicago, IL
05.2022 - Current
- Building partnerships with clients by understanding their webinar use case and educating them on best practices in order to exceed ROI expectations.
- Holding an 85% renewal rate with Enterprise customers, only have lost customers due to budget restrictions.
- Proficiently onboarding clients onto the platform while continuously conducting monthly or quarterly check-ins to address questions, concerns, and demo new updates & features.
- Scope out feature requests, custom pages, and virtual events while collaborating with the development team on possibilities and timelines.
Account Manager
United Scrap Metal, Inc
08.2019 - 05.2022
- Built and established deep relationships with clients by understanding specifics of their business and creating a strong need for United Scrap Metal’s services.
- Priced accounts daily and notify customers of any discrepancies, analyze accounts to see how profitable we were-proposing pricing adjustments where needed.
- Serviced customers by providing quotes based on market pricing or publications, problem-solved equipment changes for businesses as they grew/changed facilities, and made available as a resource for market news and impact as well as to helped find recyclers for non-metallics to increase sustainability.
Background Investigator
PhotoFax, Inc
02.2017 - 07.2019
- Conducted background investigations such as medical checks, social network checks, background checks, employment checks, and record checks while completing detailed reports of findings.
- Utilized databases, retrieval services, discrete search sites, and other tools to find allusive information.
- Corresponded with multiple entities such as police departments, court houses, coroner’s offices, medical facilities, insurance adjusters, lawyers, etc. to obtain and manage information.
- Coordinated communications with case managers, sales reps, and other investigators to ensure the highest quality and maximize results.
- Upsold services to clients based off findings of initial background services.
Loss Prevention Detective
The TJX Companies, Inc
01.2014 - 01.2016
- Recognized for being the highest-performing Loss Prevention Detective in the company’s district.
- Reviewed video footage in comparison with receipts to identify fraudulent merchandise return attempts.
- Orchestrated communications to ensure loss prevention staff remains alert in shopping aisles, cashier section, and monitoring stations so that suspicious shoppers remain under continuous surveillance.
- Observed customers and employees for suspicious behaviors in order to discover fraud and theft attempts such as switching price tags prior to purchase and concealing merchandise before exiting the store.
Education
Bachelor of Applied Science (B.A.Sc - Criminal Justice
Illinois State University
Bloomington, IL2014
High School Diploma -
Neuqua Valley High School
Naperville2010
Skills
- Organization
- Customer Relationship Management
- Communication
- Interpersonal Skill
- Critical Thinking
- Teamwork
- Creative Problem Solving
- Work Under Pressure
- Technical Proficiency
- Shrinkage Prevention
- Account and Territory Management
Timeline
Account Manager
BigMarker
05.2022 - Current
Account Manager
United Scrap Metal, Inc
08.2019 - 05.2022
Background Investigator
PhotoFax, Inc
02.2017 - 07.2019
Loss Prevention Detective
The TJX Companies, Inc
01.2014 - 01.2016
Bachelor of Applied Science (B.A.Sc - Criminal Justice
Illinois State University
High School Diploma -
Neuqua Valley High School
Similar Profiles
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa
OLIVIA LONGARINIOLIVIA LONGARINI
Manager, Recruiter at CircanaManager, Recruiter at Circana
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
RUSS LAINERUSS LAINE
Account Manager at Benchmark InternationalAccount Manager at Benchmark International