Elisabeth Lauderdale
Old Town,Fl
Summary
Customer service–oriented Certified Pharmacy Technician with over four years of experience supporting efficient prescription processing, patient satisfaction, and pharmacy operations in an independent retail setting. Skilled in inventory management, insurance claim resolution, and compliance packaging, with a strong focus on accuracy and regulatory adherence. Experienced in administrative duties including bank deposits, vendor payments, and compliance renewals. Recognized for leadership in training technicians and pharmacists, maintaining workflow efficiency, and ensuring patient confidentiality. Currently pursuing a Bachelor of Science in Applied Psychology at Colorado Christian University, integrating clinical knowledge, compassion, and communication to enhance patient care and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
North Florida Pharmacy
08.2020 - Current
- Serve as Lead Technician overseeing inventory operations including ordering, receiving, rotating, auditing, and resolving discrepancies.
- Manage administrative responsibilities such as bank deposits, vendor payments, and compliance renewals.
- Conduct blister and compliance packaging for unit-dose medication management, ensuring accuracy and adherence to regulations.
- Process third-party insurance claims, resolve rejections, and ensure timely reimbursement.
- Maintain pharmacy databases and supervise, train, and mentor new technicians and pharmacists on workflow and compliance.
- Prepare DEA-222 forms and manage controlled substance records.
- Manage supplier coordination, purchase reconciliation, and medication order tracking.
Certified Pharmacy Technician
K-Mart Pharmacy
10.2017 - 02.2018
- Processed prescriptions, translated SIG codes, and filled medications.
- Resolved third-party insurance rejections and processed manual claims for proper reimbursement.
- Organized prescription files and maintained accurate patient and inventory records.
- Manage inventory levels by ordering, receiving, and restocking medications and supplies; rotate stock to maintain product integrity and prevent shortages.
Pharmacy Technician In Training
Walgreens Pharmacy
07.2017 - 09.2017
- Assisted pharmacists and senior technicians in daily prescription preparation, labeling, and dispensing under direct supervision.
- Learned to interpret and input prescription data accurately into pharmacy systems while maintaining patient confidentiality.
- Supported insurance claim processing and gained experience resolving third-party rejections and completing manual claim forms.
- Helped maintain pharmacy inventory by receiving, organizing, and restocking medications and supplies.
- Gained proficiency in using pharmacy software to update patient records, print labels, and manage prescription workflows.
- Provided courteous customer service by assisting patients at drop-off and pick-up windows, answering questions, and directing inquiries to the pharmacist
Retail Sales Associate / Customer Service
Bealls Outlet
06.2016 - 03.2017
- Answered customer questions regarding store products, promotions, and services in a friendly and professional manner.
- Computed sales prices, total purchases, and accurately processed cash, credit, and electronic payments.
- Described merchandise and explained the use, operation, and care of products to help customers make informed purchasing decisions.
- Maintained up-to-date knowledge of current sales, promotional offers, payment and exchange policies, and store security procedures.
- Supported daily operations by restocking merchandise, organizing displays, and maintaining a clean and welcoming store environment.
Education
Bachelor of Science - Applied Psychology
Colorado Christian University
Lakewood, CODiploma - Pharmacy Technician
Ultimate Medical Academy
Clearwater, FL01.2017
High School Diploma - undefined
Chiefland Middle High School
Chiefland, FL01.2016
Skills
- Administrative support skills
- Data management and entry expertise
- Communication in customer service
- Inventory management systems knowledge
- Familiarity with pharmacy software tools
- Strong multitasking capabilities
- Typing speed: 40 WPM proficiency
- Accuracy in prescription processing tasks
- Microsoft Office (Word, Excel, PowerPoint) skills
- Problem-solving methodologies
- Resolution of insurance claims issues
- Effective time management practices
- Workflow improvement strategies
- Blister packaging compliance knowledge
Certification
- Registered Pharmacy Technician (RPT #76541) – Florida Board of Pharmacy
- Certified Pharmacy Technician (CPhT #30053498) – Pharmacy Technician Certification Board (PTCB)
Accomplishments
- Academic Honors Recognition / High Honor Roll
- Dean’s List (Multiple Semesters)
Timeline
Certified Pharmacy Technician
North Florida Pharmacy
08.2020 - Current
Certified Pharmacy Technician
K-Mart Pharmacy
10.2017 - 02.2018
Pharmacy Technician In Training
Walgreens Pharmacy
07.2017 - 09.2017
Retail Sales Associate / Customer Service
Bealls Outlet
06.2016 - 03.2017
High School Diploma - undefined
Chiefland Middle High School
Bachelor of Science - Applied Psychology
Colorado Christian University
Diploma - Pharmacy Technician
Ultimate Medical Academy
Similar Profiles
Abbie GreenAbbie Green
Cashier at North Florida PharmacyCashier at North Florida Pharmacy
NKIRUKA OKEKENKIRUKA OKEKE
Clinical Nurse Cordinator, Medical-Surgical Unit at HCA Florida North Florida HospitalClinical Nurse Cordinator, Medical-Surgical Unit at HCA Florida North Florida Hospital
MOHAMMAD KHRAISATMOHAMMAD KHRAISAT
Resident Physician, Internal Medicine at UCF/HCA Florida North Florida HospitalResident Physician, Internal Medicine at UCF/HCA Florida North Florida Hospital
Cory HodgeCory Hodge
Pre-commissioning at WorleyPre-commissioning at Worley
Chris FowlerChris Fowler
Field Technician at NASSField Technician at NASS