Elisabeth Napier
Summary
Ambitious Public Relations Intern focused on contributing to company success while learning from established professionals. Desiring to take on challenging position with long term career potential. Accomplished Cosmetologist with a proven track record at Sports Clips, enhancing client satisfaction through exceptional service and high-quality hair care. Skilled in sanitation practices and customer consultation, adept at fostering repeat business and referrals with superior social skills and active listening. Continuously updated on industry trends, achieving a notable increase in client retention.
Overview
9
9
years of professional experience
Work History
Cosmetologist
Self-employed
10.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Traveled to different events to provide professional services
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Volunteer Stylist
Care Cuts Ministry
08.2015 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Helped homeless individuals regain their confidence by giving them a new hair style and outlook at life.
Barber
Sports Clips
01.2022 - 08.2022
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Education
No Degree - Journalism And Political Science
The University of Tennessee - Knoxville
Knoxville, TNBachelor of Science - Interdisciplinary Studies
The University of Tennessee - Martin
Martin, TN12.2026
Cosmetology Degree - Cosmetology Education
Paul Mitchell The School Knoxville
Knoxville, TN05.2016
High School Diploma -
Adamsville High School
Adamsville, TN05.2013
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Professionalism and Ethics
- Customer Consultation
- Sanitation Practices
- Social Media Promotion
- Sales expertise
- Product Upselling
- Issue Resolution
Timeline
Barber
Sports Clips
01.2022 - 08.2022
Cosmetologist
Self-employed
10.2020 - Current
Volunteer Stylist
Care Cuts Ministry
08.2015 - Current
No Degree - Journalism And Political Science
The University of Tennessee - Knoxville
Bachelor of Science - Interdisciplinary Studies
The University of Tennessee - Martin
Cosmetology Degree - Cosmetology Education
Paul Mitchell The School Knoxville
High School Diploma -
Adamsville High School
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