Elisabeth Nisbet
customer service
Grass Valley,CA
Summary
Highly motivated and experienced Operations customer service representative. passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in the health sector as well as the high end lighting industry.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Vasayo
03.2018 - 10.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Applied marketing /Online marketing
- Met with business owners to teach the business platform I offered and explain its depth to potential partners.
- Sales of a product in the health sector.
- Traveled to huge events for trainings that were shared by my mentor who was mentored under Robert Kawasaki. The writer of Rich Dad Poor Dad. As well as an incredibly successful business owner with nine of which being legacy companies.
Customer Service Officer, Operations Department
Belami Inc - Dba 1 Stop Lighting
03.2017 - 12.2019
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled all escalation calls ending in resolution a sale and a financial gain for not only the company but the client as well.
- Applied many hours overtime acquiring training to be as educated and well rounded at my position. Committing and dedicating myself to excellence.
Education
High School Diploma -
Madera Adult School.
Skills
- Desktops, Laptops, and Mobile Devices
- Performance Improvements
- Revenue Growth
- Department Oversight
Timeline
Small Business Owner
Vasayo
03.2018 - 10.2023
Customer Service Officer, Operations Department
Belami Inc - Dba 1 Stop Lighting
03.2017 - 12.2019
High School Diploma -
Madera Adult School.
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