Elisabeth Oas
Chicago,IL
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
25
25
years of professional experience
Work History
Creative Design Director
Halcyon Now
04.2021 - 11.2023
- Participated in brainstorming sessions to generate fresh ideas for upcoming campaigns or projects.
- Utilized expertise and current best practices to verify quality of images, content and brand compliance.
- Designed eye-catching packaging for products, strengthening brand recognition and consumer appeal.
- Created compelling visual presentations for clients, resulting in successful pitches and new business opportunities.
- Transformed ideas into beautiful designs used in identity branding campaigns.
- Assisted with event planning efforts by creating captivating promotional materials that generated interest from attendees.
- Conducted thorough research on competitors'' designs to identify trends or gaps in the marketplace.
- Enhanced brand identity by designing visually appealing marketing materials and graphics.
- Implemented branding guidelines across all creative deliverables to maintain a strong brand identity throughout various channels.
- Delivered high-quality work under tight deadlines, maintaining a consistent level of excellence in all projects completed.
- Provided exceptional customer service by addressing client needs promptly and efficiently during the design process.
- Oversaw art direction for photoshoots, ensuring consistency in style, tone, and messaging across various visual assets.
- Worked to develop cohesive visuals that complemented written content effectively.
- Used color, space and composition to produce desired artistic effects.
Freelance Makeup Artist
FaceByElisabeth
01.2003 - 04.2011
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed signature facial treatment, becoming highly requested service among clientele.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
Lead Esthetician
Ruby Room
03.2003 - 08.2006
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Increased repeat clientele through excellent customer service and tailored esthetic services.
- Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
- Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Mentored junior estheticians, improving overall team performance and skill sets.
- Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Handled busy schedules and stayed on top of key deadlines.
Restaurant Hostess and Bartender
Carmines
10.2003 - 01.2004
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Maitre D'
Caliterra
02.2002 - 03.2003
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
Assistant Maitre D'
Shaws Crab House
08.1998 - 02.2000
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
Licensed Esthetician And Makeup Artist - Master Esthetician
Pivot Point Academy
Evanston05.2003
Bachelor of Arts - Theater Arts
Western Michigan University
Kalamazoo, MI04.1998
Skills
- Guest Relations Management
- Social Perceptiveness
- Reservation planning
- Greeting guests
- Active Learning
- Strong multitasking
- Memory retention
- Server Support
- Coordinating tasks
- Reservation handling
- Relationship Building
- Personal presentation
- Complex Problem-Solving
- Scheduling
Work Preference
Work Type
Part TimeWork Location
On-SiteTimeline
Creative Design Director
Halcyon Now
04.2021 - 11.2023
Restaurant Hostess and Bartender
Carmines
10.2003 - 01.2004
Lead Esthetician
Ruby Room
03.2003 - 08.2006
Freelance Makeup Artist
FaceByElisabeth
01.2003 - 04.2011
Maitre D'
Caliterra
02.2002 - 03.2003
Assistant Maitre D'
Shaws Crab House
08.1998 - 02.2000
Licensed Esthetician And Makeup Artist - Master Esthetician
Pivot Point Academy
Bachelor of Arts - Theater Arts
Western Michigan University
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