Elisabeth Paz
Student
Tucson,AZ
Summary
Adaptable and calm communications undergraduate whom possess over five years of experience in team management, hospitality, and emergency dispatch. Combines a background in child-centric social studies and literature coursework with proven skills in boosting staff morale and managing administrative paperwork. Expert in multi-tasking and delivering empathetic, outstanding customer support.
Overview
7
7
years of professional experience
Work History
Emergency Roadside Dispatcher
GEICO
08.2025 - 06.2026
- Adapted quickly to high-pressure situations, prioritizing urgent requests for assistance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Participated in ongoing training sessions, continuously enhancing business knowledge and customer service skills.
- Responded proactively and positively to rapid change.
Banquet Server
Tucson Convention Center
05.2024 - 08.2025
- Set up and dismantled banquet rooms, ensuring compliance with safety and sanitation protocols.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Assistant Manager
Edible Arrangements
01.2019 - 06.2022
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
Education
Associate of Arts - Communications
Pima Community College
Tucson, AZSkills
Incident prioritization
Quick thinking
De-escalation techniques
Appointment scheduling
Proofreading
Travel planning
Follow-up skills
Memory retention
Calm demeanor
Attention to detail
Timeline
Emergency Roadside Dispatcher
GEICO
08.2025 - 06.2026
Banquet Server
Tucson Convention Center
05.2024 - 08.2025
Assistant Manager
Edible Arrangements
01.2019 - 06.2022
Associate of Arts - Communications
Pima Community College