Elisabeth Smith
LEGOLAND
Washingtonville,NY
1
year of professional experience
Dedicated professional with strong customer service skills. Experienced in enhancing visitor satisfaction and ensuring workplace safety. Committed to delivering consistent and quality engagement in fast-paced environments.
Work History
Resort Operation Associate
2 Months- Engaged with guests to provide information and enhance visitor satisfaction.
- Assisted in daily operations to ensure smooth guest experiences.
- Supported team in maintaining cleanliness and safety standards throughout the park.
- Collaborated with colleagues to streamline operational processes and improve efficiency.
- Adapted quickly to changing environments, demonstrating flexibility during peak times.
- Handled routine tasks while learning park procedures and operational best practices.
- Participated in training sessions to develop skills in customer service techniques.
Customer Support Specialist
2 Months- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Facilitated communication between departments to resolve customer issues efficiently.
- Implemented best practices for handling common customer concerns, ensuring consistency in service delivery.
- Assisted in managing customer feedback to enhance service quality and satisfaction.
- Developed knowledge of Arboretum programs and services to support visitor engagement.
Education
High School Diploma
- Honoree of National Society of High School Scholars. World Language Honor Society
- Honor Roll 2023-2024, 2024-2025, 2025-2026
- Awarded SUNY Orange Sojourner Truth Award 2025
- Completed AP course in Math, Science, Language
- 3.7 GPA
- Ranked in Top 100% of class
- National Society of High School Scholars Member, World Language Honor Society Member
- Extracurricular Activities: Volunteer Work
Skills
Guest services
Customer service
Client relations
Client engagement
Guest safety procedures
Attention to detail
Time management
Computer skills
Leadership qualities
Timeline
Resort Operation Associate
LEGOLAND
06.2026 - CurrentRead More
Customer Support Specialist
Orange County Arboretum
06.2025 - 08.2025Read More
Washingtonville Senior High School
High School Diploma
Read More