Elisabeth Gulie Pirri
Miami,FL
Summary
Proven leader and skilled problem-solver with extensive experience in customer relations and small business operations, notably at Caragiulos Restaurant. Excelled in relationship building and project management, driving a 40% referral rate at MAC Maryland Athletic Club through innovative strategies. Demonstrates exceptional verbal communication and time management abilities, consistently achieving and surpassing sales targets.
Overview
21
21
years of professional experience
Work History
Owner CEO
P Fit Training
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed personalized goals and fitness plans for 25 clinets
Assistant Manager Lead Server
Caragiulos Restaurant
12.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Manager Fitness Consultant
MAC Maryland Athletic Club
05.2010 - 01.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies. Developed and managed Corporate wellness programs, health fairs and Corporate fitness challenges. Developed marketing, community outreach and partnership programs resulting ina 40% referral rate.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communications within the team.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Front Desk & Member Supervisor
Gold's Gym
01.2008 - 05.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Completed payroll and scheduling. Responsible for daily cash reconciliation.
Front of House Manager
11 Madison Park
07.2003 - 03.2006
- Winner James Beard Award for Excellence if Service 2004
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
- Developed staff training manuals including steps of service for all new hires.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Coordinated on and off site events for up to 150 guests.
- Co-chair annual Share Our strength Gala Dinner and Auction
- Resolved guests complaints while maintaining positive customer environment.
Education
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Johnson And Wales University
Providence, RI07.2000
Skills
- Customer Relations and service skills
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Records Organization and Management
- Complex Problem Solving
- Time management
Timeline
Owner CEO
P Fit Training
01.2021 - Current
Assistant Manager Lead Server
Caragiulos Restaurant
12.2013 - Current
Sales Manager Fitness Consultant
MAC Maryland Athletic Club
05.2010 - 01.2013
Front Desk & Member Supervisor
Gold's Gym
01.2008 - 05.2010
Front of House Manager
11 Madison Park
07.2003 - 03.2006
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Johnson And Wales University
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