Elisandra Grimaldo
Health Information Management Clerk
Marana,AZ
Summary
I am currently a Health Information Management Clerk with MHC Healthcare , and soon to be student at Grand Canyon University. I am a Hard worker, great team player, responsible, great attention to detail, enjoy helping others in any way possible. Looking to further my education and acquire my Bachelors Degree in Health Care Management. Where I can learn and grow in experience while using my problem solving and organizational skills ,good teamwork and superior work ethic. Allowing me to make a positive and significant impact in my community.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Compliance - HIM Clerk
MHC Marana Healthcare Center
9 2021 - Current
- Verifying items are addressed correctly and in suitable condition for processing
- Affix postage to packages or letters by hand, stamp material using postage meters
- Sort and Route all incoming mail and supplies
- Collect outgoing mail
- Completing other duties and projects as assigned
- Count and sort incoming deliveries to verify receipt of items on invoice
- Fill orders and issue supplies from stock
- Respond to requests for patient medical records, including subpoenas, retrieving them as necessary and transmitting them appropriately
- Responsible for safeguarding patient records and ensuring in compliance with HIPAA standards
- Processing STAT/URGENT requests from outside medical facilities in a timely matter.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in a timely manner.
- Managed release-of-information requests, safeguarding patient privacy while providing necessary data to authorized individuals.
medical- front office receptionist
MHC Marana Healthcare Center
09.2021 - 07.2022
- Answered telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions
- Provided patients with information regarding the cost of visit
- Checked patient out in PMS and schedules appropriate follow-up appointment
- Greeted and checked in patients in a courteous, friendly and professional manner
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields.
Lead Cashier/Financing Operations Associate
Sam Levitz Furniture Company
10.2019 - 09.2021
- Supervised office and other employees
- Opening and closing shifts
- Processed returned items in accordance with store policy
- Helped customers find specific products, answered questions and offered advice
- Assisted with purchases, locating items and signing up for rewards programs
- Processed customer payments quickly and returned exact change and receipts
- Resolved issues with cash registers, card scanners and printers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Assisted customers with account updates, new service additions and promotional offers
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Properly verified customer identification for alcohol or tobacco purchases
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greeted customers and responded to informational requests
- Answered phone calls to assist customers with questions and their personal orders
- Handled cash, deposited money in vault or at the bank at the end of day
- Supervised other employees in opening and closing shifts.
Bus Attendant/ Van Driver/ Mail Courier
Marana Unified School District
07.2012 - 10.2017
- Provided assistance for special needs students ages 4-18
- Caring for children with special needs: ADHD, Blind, Autism mental / social delays, hearing and speech impaired
- CPR / First Aid Certified Provided transportation for students to and from school throughout Pima County
- Delivered and picked up mail and other supplies from over 20 MUSD locations in a timely matter
- Sorted incoming and outgoing mail
- Transported mail, and arranging mail in the order it was delivered
- Picked up orders and supplies from the print shop and delivered to the correct locations
- Picked up district checks and other certified letters from Pima County Superintendent offices downtown and delivered to correct departments.
Shift lead -Customer Service Representative
Xpress cash
05.2016 - 07.2016
- Shift leader processed auto title loans for qualifying customers
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Managed customer accounts
- Handled emails, inbound calls, and outbound calls
- Responsible for collecting, posting and managing account payments.
Customer Specialist
C3 Contact Channels
10.2014 - 12.2014
- C3 Customer Contact Channels Answered calls, assisted customers in enrolling for United Health-care insurance during open enrollment.
Front Office Assistant
Dr Robert Scarr DDS
05.2010 - 10.2011
- Handled Billing and filed patient’s paperwork.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ 05.2008 - 05.2012
Skills
Attention to Detail
Ability to work under stress and prioritize
Computer operations and Excel
Power Point
Problem-solving abilities
Self Motivation
Attention to Detail
Microsoft Office
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality and professionalism.
Student of the Month
2011-2012
Timeline
medical- front office receptionist
MHC Marana Healthcare Center
09.2021 - 07.2022
Lead Cashier/Financing Operations Associate
Sam Levitz Furniture Company
10.2019 - 09.2021
Shift lead -Customer Service Representative
Xpress cash
05.2016 - 07.2016
Customer Specialist
C3 Contact Channels
10.2014 - 12.2014
Bus Attendant/ Van Driver/ Mail Courier
Marana Unified School District
07.2012 - 10.2017
Front Office Assistant
Dr Robert Scarr DDS
05.2010 - 10.2011
High School Diploma -
Flowing Wells High School
05.2008 - 05.2012
Compliance - HIM Clerk
MHC Marana Healthcare Center
9 2021 - Current