Elisandra Martinez
Revere,MA
Summary
Detail-oriented front office manager with over four years of experience in customer service and administrative roles. Proven ability to enhance client satisfaction through effective communication and efficient appointment scheduling.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Spa & Salon Receptionist
Encore Boston Harbor
Everett, Massachusetts
01.2025 - Current
- Managed appointment scheduling through the salon's & Spas booking system efficiently.
- Answered phone calls and addressed inquiries regarding services and pricing.
- Assisted clients with check-in and check-out procedures in a timely manner.
- Maintained cleanliness and organization of the reception area and waiting room.
- Processed payments and handled cash transactions accurately during busy hours.
- Provided information on products and services to enhance client experience.
- Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
Front Office Manager
Phoenix Charter Academy
Chelsea, MA
09.2021 - 08.2024
- Coordinated schedules and appointments for students and staff.
- Implemented efficient filing systems for student records and documents.
- Addressed inquiries from parents, students, and staff with professionalism.
- Monitored supply inventory and ordered materials as needed.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Assisted with training new staff members on front desk procedures and policies.
Customer Service Supervisor
Bernie & Phyls Furniture
Saugus, Massachusetts
02.2013 - 09.2021
- Supervised daily operations of customer service team to ensure high-quality support.
- Trained staff on product knowledge and effective customer interaction techniques.
- Managed scheduling and workload distribution to optimize team performance.
- Resolved customer complaints and inquiries in a timely and professional manner.
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Graduated Certificate - Cosmetology
New England Hair Academy
Malden, MA12-2024
Graduated Certificate - Medical Administrative Assistant
Everestt Institute
Chelsea, MA12-2012
GED -
Sommerville Community Adult Learning Education
Somerville, MA09-2012
Skills
- Appointment management
- Point of sale systems
- Client check-in procedures
- Service knowledge
- Booking software
- Customer relationship management
Languages
Spanish
Professional
Certification
Cosmetology
Timeline
Spa & Salon Receptionist
Encore Boston Harbor
01.2025 - Current
Front Office Manager
Phoenix Charter Academy
09.2021 - 08.2024
Customer Service Supervisor
Bernie & Phyls Furniture
02.2013 - 09.2021
Graduated Certificate - Cosmetology
New England Hair Academy
Graduated Certificate - Medical Administrative Assistant
Everestt Institute
GED -
Sommerville Community Adult Learning Education