Elisavet Markou
London,UK
Summary
Creative and highly organized professional with a background in Theatre Studies and extensive experience in customer-facing and operational roles. Proven ability to manage multiple tasks efficiently, maintain high standards under pressure, and foster collaborative environments. Seeks solutions to problems and applies extensive analytical knowledge to findings. Reputation for hard work, punctuality and willingness to learn new things.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer experience team member
Ambassador Theatre Group
London, West End, UK
10.2023 - Current
- Developed strong customer relationships through professional communication
- Increased revenue by implementing effective upselling during client interactions
- Boosted customer satisfaction through effective complaint management
- Resolved client issues promptly, ensuring satisfaction
- Provided excellent customer support from entry to exit
- Participated in continuous training on company products and policies
Sales assistant
Intimissimi
London, UK
07.2023 - 08.2023
- Kept current on sales promotions aiding customer purchasing decisions
- Cooperated effectively with team to meet sales objectives
- Delivered clear and concise product information using excellent communication skills
- Listened to customer needs to provide targeted advice, increasing sales opportunities
Customer service representative and cashier
Sklavenitis
, Greece
12.2019 - 06.2023
- Collaborated in team discussions to identify and implement service improvement strategies
- Strengthened product positioning by leveraging market insights
- Elevated brand recognition via strategic marketing plan execution
- Strengthened client retention using effective relationship-building and communication techniques
Customer service representative and cashier
Public- books and gadgets
, Greece
07.2018 - 09.2019
- Provided excellent support leading to increased customer satisfaction
- Partnered with sales team to optimise product visibility and improve overall sales performance
- Boosted client satisfaction through efficient management of complaints and inquiries
- Mentored new employees for enhanced productivity and efficiency
Product promoter
All about Concept
, Greece
06.2017 - 07.2018
- Conducted persuasive product demonstrations to attract audience attention
- Coordinated promotional events leading to successful campaigns
- Engaged potential customers to drive brand loyalty and improve customer satisfaction
- Enhanced brand awareness by implementing focused and effective marketing strategies
Education
Bachelor of Arts - Department of Theatre Studies
University of Patras
Greece 10.2018 - 03.2023
Skills
- Detail orientation
- Critical Analysis Skills
- Team cooperation and support
- Audience Targeting and Identification
- Effective interpersonal communication skills
- Analytical problem-solving
Languages
English
Fluent
Greek
Native
French
Beginner
Certification
EU Driving License (since 2022)
Volunteer experience
Volunteer Experience
Assistant Director, THE SECRET OF SMYRNA’S TREASURE, Amateur Theatre Group| Nov 2021 – Apr 2022
- Attended rehearsals and worked collaboratively with the director.
- Fulfil duties as assigned by the director.
- Help actors memorize their lines and understand their assigned roles and stage movements.
Affiliations
- Photography
- Jogging
- Reading books
References
References available upon request.
Timeline
Customer experience team member
Ambassador Theatre Group
10.2023 - Current
Sales assistant
Intimissimi
07.2023 - 08.2023
Customer service representative and cashier
Sklavenitis
12.2019 - 06.2023
Bachelor of Arts - Department of Theatre Studies
University of Patras
10.2018 - 03.2023
Customer service representative and cashier
Public- books and gadgets
07.2018 - 09.2019
Product promoter
All about Concept
06.2017 - 07.2018
EU Driving License (since 2022)
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