Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elisbel Rivera

Miramar

Summary

Experienced with excellent customer service and managing utility accounts. Effective communication to coordinate with crew to and maintain smooth operations to customers.

Overview

24
24
years of professional experience

Work History

Senior Accounting Utility Clerk

Town of Medley
11.2011 - Current
  • Prepares and processes monthly water and sewer billing.
  • Every January, process Fire Sprinkler billing.
  • Generates and maintains past due reports, coordinating with customers regarding delinquent accounts.
  • Processes and reconciles customer payments including installation, connection, meter test, lost meter fees (checks, cash, money order, ACH and credit card).
  • Responds to public records requests.
  • Provide Auditors requested information.
  • Responds to inquiries via email, phone and counter window from residents/businesses regarding billing, opening accounts, liens and account status.
  • Reconcile counter cash drawer at the end of the day.
  • Process NSF payments, contact customer and follow up.
  • Process credits customers may be eligible for.
  • Provide excellent customer service by addressing inquiries and resolving issues.
  • Attend conferences and classes to increase professional knowledge.
  • Contact customer to update billing address for the returned mail.
  • Maintain cleanliness and organization of work area.

Receptionist

Town of Medley
06.2001 - 10.2011
  • Greeting customers in a friendly manner.
  • Managed front desk operations: Post stamps and mail out envelopes, sort and distribute incoming mail, maintain employee contact phone numbers and extension lists.
  • Visitor check-in and direct them to appropriate department.
  • Provide customer service resolving issues.
  • Scheduled medical transportation for resident.
  • Receive multi line phone calls and forward to correct staff or take a message.
  • Process water deposit applications.
  • Maintained accurate lists of incoming calls for Town events.


Education

Associate of Science - Optometry

Miami Dade Medical Campus
Miami, FL
06-2000

Skills

  • Problem solving skills
  • Prioritize tasks effectively
  • Highly organized
  • Detailed oriented
  • Great customer service

Languages

English
Spanish

Timeline

Senior Accounting Utility Clerk

Town of Medley
11.2011 - Current

Receptionist

Town of Medley
06.2001 - 10.2011

Associate of Science - Optometry

Miami Dade Medical Campus

Similar Profiles

CREATE PROFILE