Elise Anderson
Gahanna,OH
Summary
Detail-oriented Support Officer with a proven ability to manage complex child support cases and improve unit efficiency. Involved in multiple pilot programs, providing insights that enhanced agency processes.
Skilled in data analysis, I request reports to streamline caseloads and work the unclaimed funds report, collecting over $126,000.00 for hundreds of cases. These efforts support families and help meet federal funding goals. Known for accuracy, compliance, and efficiency, I continue to drive results that benefit both families and the agency.
Overview
11
11
years of professional experience
Work History
Enforcement Support Officer
Child Support
01.2016 - Current
- Submit documents to the Quality Assurance department with a consistently high level of accuracy with a 97.04% approval rate for 2025 and a 97.26% approval rate through March 2026.
- Mentor new support officers in the Unit providing consistent support for any of their questions and helping to build their confidence and accuracy in their work.
- Communicate with residents, attorneys, and agencies to resolve issues and provide case updates
- Educate residents on support orders, enhancing their awareness and adherence to regulations.
- Locate residents and enforce cases to maintain support to families
- Examine, audit, and review child support cases, calculating arrearage and ensuring accuracy of all aspects of a case
- Maintain up-to-date knowledge of child support policies and attend required training
Client Information Specialist
Child Support
04.2015 - 01.2016
- Assisted residents with inquiries by answering incoming calls. Verified callers to maintain security protocols. Provided updates on case statuses while clarifying policies and procedures for better client understanding.
- Updated client records, focusing on address and employment changes and maintaining strict adherence to data confidentiality protocols.
- Routed calls to relevant departments while documenting detailed case notes in system for effective tracking.
- Checked in clients for genetic testing, administrative hearings, directing them to the correct department (Establishment/Enforcement)
- Executed processing and distribution of diverse documents and informational materials in accordance with established protocols.
Education
Associate of Arts -
Columbus State Community College
Columbus, OHSkills
- Attention to detail
- Organization
- Accuracy
- Communication
- Adaptability
- Team collaboration
Timeline
Enforcement Support Officer
Child Support
01.2016 - Current
Client Information Specialist
Child Support
04.2015 - 01.2016
Associate of Arts -
Columbus State Community College