Elise Brown
Joshua Tree,CA
Summary
Owner
Overview
6
6
years of professional experience
Work History
Supervisor
WRZ Investments
California
11.2023 - 03.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Owner
Joshua Tree Colossal Waffle
08.2022 - 07.2023
- Defined strategic plans and kept business on track to meet objectives
- Managed the daily operations related to customer service, inventory management, and marketing
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels
- Set performance goals for team members based on organizational objectives
- Analyzed financial data to ensure optimal profitability for the company
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
Inventory Control Specialist
Palm Royale Inventory
08.2021 - 04.2022
- Used enterprise resource planning (ERP) systems to track and manage inventory
- Maintained accurate records of inventory supply levels, orders, and deliveries
- Identified and resolved discrepancies in inventory counts
- Analyzed current processes for efficiency improvements related to material handling activities within the warehouse environment
- Performed regular audits on existing warehouses and storage facilities to ensure proper organization and safety regulations were being followed
- Conducted daily analysis of inventory levels to identify discrepancies between expected and actual stock levels
- Conducted regular physical inventories and analyzed stock levels to identify discrepancies.
Assistant Manager
Inseneca Management
04.2018 - 04.2020
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Coached and mentored new employees on company policies and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed company orders, expenditures and sales to meet budget and revenue targets
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers
- Tracked store inventories and replenished products according to demand
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Monitored store security systems to detect any suspicious activity or theft attempts
- Coordinated employee schedules according to staff availability and processed time-off requests
- Assisted with new employee training and conducted performance reviews to track overall progress.
Education
Yucca Valley High School
Yucca Valley06.2010
Skills
- Sales Leadership
- Customer Relations
- Coaching and Mentoring
- Quality Management Systems
- Hiring and Staffing
- Staff Training
- Staff Management
Timeline
Supervisor
WRZ Investments
11.2023 - 03.2024
Owner
Joshua Tree Colossal Waffle
08.2022 - 07.2023
Inventory Control Specialist
Palm Royale Inventory
08.2021 - 04.2022
Assistant Manager
Inseneca Management
04.2018 - 04.2020
Yucca Valley High School