Elise Gray
Washington,DC
Summary
Motivated Customer Service Professional experienced in delivering exceptional service across customer service, food service, and IT support sectors. Achieved effective problem-solving and technical troubleshooting through hands-on training in software installation, virus removal, and computer repairs. Focused on fostering teamwork and maintaining a positive attitude in fast-paced environments.
Overview
1
1
Certification
Work History
Cashier Team Member
Popeye's Restaurants
Woodyard, MD
11.2022 - 04.2023
- Processed customer orders and payments with precision using POS systems to enhance transaction efficiency.
- Delivered friendly customer service while ensuring order accuracy to enhance customer satisfaction.
- Prepared and packaged food orders swiftly to meet customer demand in a fast-paced environment.
IT Technician Intern
Project Empowerment
Washington, DC
02.2023 - 03.2023
- Executed computer repairs and troubleshooting to restore system performance.
- Installed and configured software applications to enhance user functionality.
- Delivered virus removal support on various devices to ensure data integrity. Assisted with various technical support tasks to resolve user issues.
Server / Curbside Team Member
Outback Steakhouse
Oxon Hill, MD
10.2022 - 11.2022
- Provided exceptional customer service during peak hours to support positive dining experiences.
- Packaged and delivered curbside food orders to ensure timely service.
- Processed customer payments accurately and order processing.
Education
High School Diploma -
Anacostia High School
Washington, DCSkills
- Cash Handling
- POS Systems
- Customer Service
- Food Service
- Customer Issue Resolution
- Customer Technical Assistance
- Point of Sale Configuration
- Computer Skills
- Microsoft Office
- Time Management
- Organizational Skills
- Teamwork
- Communication
- Phone Etiquette
- Hospitality
Personal Information
- Work Permit: Authorized to work in the United States for any employer.
- Visa Status: Authorized to work in the United States for any employer.
Certification
ITIL Certification, Food Handler Certification
Timeline
IT Technician Intern
Project Empowerment
02.2023 - 03.2023
Cashier Team Member
Popeye's Restaurants
11.2022 - 04.2023
Server / Curbside Team Member
Outback Steakhouse
10.2022 - 11.2022
High School Diploma -
Anacostia High School