Samantha Fernandez
Carlisle,PA
Summary
Cashier Team Member with hands-on retail experience in fast-paced checkout environments, improving transaction speed and customer satisfaction. Manages cash, card, and mobile payments accurately while resolving disputes and processing returns to protect store revenue. Seeks to apply customer-focused service and efficient register procedures to support a high-volume team.
Overview
2
2
years of professional experience
Work History
Cashier Team Member
Burlington
Houston, US
01.2026 - 07.2026
- Processed customer transactions efficiently and accurately at Burlington store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed cash, card, and mobile payments accurately while balancing register tills at shift end.
- Managed weekday rush queues by scanning items accurately, significantly reducing customer wait times.
- Resolved customer payment disputes at checkout by verifying receipts and issuing timely refunds.
- Assisted customers with loyalty enrollment and point redemptions, increasing program participation at register.
- Restocked register supplies and price labels to prevent scanning delays during peak shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Provided exceptional customer service through active listening and engagement with patrons.
- Assisted management with diverse tasks to ensure smooth workflow.
Cashier Team Member
DDS discount
Houston, US
07.2025 - 12.2025
- Processed customer returns and exchanges following store policy, restoring correct inventory and issuing refunds.
- Maintained clean, organized checkout area and sanitized equipment to comply with store health standards.
- Answered customer product questions and located items on floor, improving purchase completion rate.
- Implemented labeled bagging stations to speed packaging, shortening average transaction time at register.
- Handled upset customers calmly, issued appropriate refunds or exchanges to preserve store loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Sales Associate
Party City
Houston, US
09.2024 - 11.2024
- Exceeded weekly add-on accessory targets by recommending complementary products during checkout conversations.
- Maintained visual merchandising standards by rotating displays and restocking bestsellers to enhance product visibility.
- Processed returns and exchanges per company policy while presenting targeted alternatives to recover revenue.
- Advised customers on event themes and aligned decorations with budgets to elevate average sale value.
- Created custom balloon bouquets and monitored helium levels to ensure availability during peak hours.
Education
GED -
North West academy
Houston, TXSkills
- Cash Handling
- Customer Engagement
- Time Management
- Attention to Detail
- Adaptability
- Point of sale
- Flexibility
- Active Listening
- Empathy
- Product Display
Languages
English
Personal Information
Date of Birth: 11/01/88
Timeline
Cashier Team Member
Burlington
01.2026 - 07.2026
Cashier Team Member
DDS discount
07.2025 - 12.2025
Sales Associate
Party City
09.2024 - 11.2024
GED -
North West academy