Elise Hardy
Casselberry,FL
Summary
Ambitious entry-level dispatcher with strong communication, writing, and administrative skills. Seeking an opportunity to enhance efficiency and minimize operational costs in logistics coordination and route planning. Aiming to streamline processes, optimize resource allocation, and ensure timely delivery of goods through effective coordination and problem-solving. Committed to contributing to the seamless operation of logistics systems and achieving organizational objectives.
Overview
25
25
years of professional experience
Work History
Licensed Massage Therapist
Serenity Day Spa & Salon
01.2024 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Licensed Massage Therapist
The Now Massage Boutique
08.2024 - 11.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Office Administrator
Sierra At Tahoe Resort
01.2019 - 01.2020
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Administrative Assistant
Deadwood Defensive Space
01.2015 - 01.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Truck Dispatching Certificate -
Dispatcher101.com
Bachelor of Science - Family & Child Development
Florida State University
TallahasseeHolistic Massage Therapist degree -
Fair Oaks Massage Institute
Fair Oaks, CA01.2016
Bachelor's Degree - Family & Child Sciences, Psychology
Florida State University
Tallahassee, FL01.2011
Skills
- Effective multitasking
- Deadline management
- Record keeping
- Industry terminology
- Team collaboration
- Documentation and paperwork
- Customer relations
- Oral and written communications
- Critical Decision-making
- Employee management
- Issue resolution
- Quality assurance
References
- Shiraz Quamber, General Manager, The Now, Orlando, FL, 689.800.7528
- Sean Flynn, Owner & President, SCV Productions, Merritt Island, FL, 407.760.3041
- Dan Healy, VP & General Manager, Sierra at Tahoe Resort, 530.659.7453
Timeline
Licensed Massage Therapist
The Now Massage Boutique
08.2024 - 11.2024
Licensed Massage Therapist
Serenity Day Spa & Salon
01.2024 - Current
Office Administrator
Sierra At Tahoe Resort
01.2019 - 01.2020
Administrative Assistant
Deadwood Defensive Space
01.2015 - 01.2020
Holistic Massage Therapist degree -
Fair Oaks Massage Institute
Bachelor's Degree - Family & Child Sciences, Psychology
Florida State University
Truck Dispatching Certificate -
Dispatcher101.com
Bachelor of Science - Family & Child Development
Florida State University
Similar Profiles
Brookelin MahaffeyBrookelin Mahaffey
Cosmetologist at Serenity Salon and SpaCosmetologist at Serenity Salon and Spa
Jose M TamayoJose M Tamayo
Colorist at Serenity Salon & SpaColorist at Serenity Salon & Spa
Ella PaterElla Pater
Guest Coordinator at Serenity Couture Salon And SpaGuest Coordinator at Serenity Couture Salon And Spa